Name: Beyond ChatGPT: What Does it Take to Create Real CX AI?
Start: 2025-07-15T17:14:00Z
End: 2025-07-15T17:14:53.000Z
Location: BrightTALK

AI Business, part of Informa TechTarget, provides the latest coverage of business-impacting developments in artificial intelligence (AI).

The era of generative AI (GenAI) is here, presenting a multitude of opportunities for businesses to leverage its capabilities. Every day, new GenAI solutions like LLMs, chatbots, and assistants emerge, offering diverse tools to enhance business operations, each vying for attention among enterprise practitioners. However, GenAI's true potential lies in its ability to harness quality data. Even with cutting-edge GenAI tools, businesses need to prioritize leveraging high-quality, secure data in their workflows.

Join this webinar from Oracle and Omdia to learn more about:
- The pivotal role of data in driving GenAI outcomes (no matter the tool used)
- How vector databases can bolster GenAI initiatives within businesses and support practitioners
- Current levels of enterprise adoption and readiness for GenAI, along with associated challenges
- Practical strategies for effectively integrating data-driven AI into business and IT operations

The Power of Data: A Journey into AI Advancements

AI's potential to enhance customer interactions and address contact center staffing issues shows how people and copilots can work together. Join us for a webinar where Robin Gareiss, Metrigy CEO and principal analyst, walks us through the research that supports the role of a copilot in a modern contact center platform, explores the key differences between agent augmentation and supervisor augmentation and shows how these technologies boost efficiency, improve customer experiences, and optimize decision-making in real-time. By the end of the session, you'll gain insights into deploying copilot solutions to elevate your contact center's performance.

AI Copilots in Contact Centers: Boosting Efficiency & Enhancing CX

No matter the industry, when it comes to CX strategies and roadmaps, AI is at the top of the list. While some drivers are tied back to buzzwords and tech pressures to implement AI, many organizations are recognizing that in order to achieve a successful approach to complete CX, AI must be infused throughout that journey. Whether it’s through bots and self-service, agent augmentation, or journey personalization and insights, AI is helping build stronger employee and customer relationships with an instantaneous operational impact. The challenge though – what AI do you use, how do you use it, and where do you start?
 
In this session we will discuss:

- What complete CX looks like and how AI impacts the journey to get there
- Uncovering the importance of the right knowledge and data
- Leveraging insights to ensure successful customer adoption
- Establishing the roadmap that leads to enterprise AI acceptance for successful implementations
- Expanding the value of AI beyond the traditional customer experience

AI Readiness: Creating a Clear Path to Complete CX

AI has quickly influenced how the customer experience is delivered, from simple automation to freeing service agents to handle more complex inquiries. The technology is not only generating new efficiencies but also new job opportunities in outsourcing. In this webinar, panelists from across industries will put the realities of humans and technology in CX into perspective. They'll cover AI's impact on improving trust and safety, increasing satisfaction and compelling workforce growth. You'll learn how TaskUs helps clients thrive in the changing landscape to drive their businesses forward.

The Impact of AI on Customer Service

This exclusive AI Business webinar offers strategies and insights for streamlined deployment processes, enhanced data protection measures and optimized infrastructure utilization for generative AI projects. It provides essential knowledge for IT decision-makers and business leaders looking to leverage generative AI for competitive advantage in today's rapidly evolving technological landscape. Experts from AWS and NVIDIA will detail how using NVIDIA NIM inference microservices on AWS addresses critical hurdles in AI deployment, including complexity, security and cost management, and how it optimizes generative AI for forward-thinking organizations.

Generative AI: Optimizing Deployment with NVIDIA NIM on AWS

Join Catherine Forino (Senior Product Marketing Manager, Digital & AI Solutions, NICE) for a look at what it takes to create real CX AI. We will explore the tech driving CX transformation, cover the right way to implement CX AI, and equip you with the information you need to be your organization’s CX AI expert.

You will learn:

- About the underlying technology of CX AI in an intuitive, accessible way
- The importance of purpose-built AI vs generic generative AI
- How to avoid common mistakes made when implementing AI for CX
- Why effective AI needs good knowledge management

Beyond ChatGPT: What Does it Take to Create Real CX AI?

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Customer Experience

Generative AI

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Beyond ChatGPT: What Does it Take to Create Real CX AI?

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AI Business