Name: Discover the Ways AI & Automation Are Delivering Business Outcomes in CX
Start: 2025-08-04T14:39:00Z
End: 2025-08-04T14:40:03.000Z
Location: BrightTALK

We are the industry’s leading source of objective analysis for the enterprise communications professional.

This webinar will explore the impact of AI-driven automation, assistance, and insights, demonstrating how they can enhance customer interactions, increase agent performance, and boost customer satisfaction (CSAT) scores. We will also delve into consumer satisfaction levels with AI-enhanced experiences and showcase successful customer use cases that illustrate the effectiveness of these technologies in delivering exceptional service.

The Transformative Role of AI in Customer Experience

As Microsoft Teams becomes mission-critical, proactive monitoring is no longer optional. Learn how to prevent disruptions before they impact your business. This webinar explores advanced strategies for detecting, analyzing, and remediating Microsoft Teams and Teams Phone performance issues before they escalate, ensuring business continuity.

Beyond Reactive Fixes: Proactive Microsoft Teams Monitoring for Uninterrupted Business Communication

AI is table stakes. Strategy is the differentiator. Join industry leaders for a candid conversation on how to move beyond AI adoption and build communication strategies that connect systems, scale outcomes, and empower the people who make it all work. Today’s leaders are under pressure to deliver faster, smarter, more connected experiences—without adding complexity or overwhelming their teams. And while AI is everywhere, it’s not the strategy. It’s just the starting point. In this exclusive webinar, join Sheila McGee-Smith, Simon Black (Creovai), and Lisa Orford (8x8) for a candid discussion about what’s really next in business communications.

Beyond the buzz: Turning Ai into real results

Contact centers generate one of the most valuable and underutilized assets in the enterprise: unstructured conversation data. It holds the answers to how your customers think, feel, and act. But turning that data into insight has traditionally been slow, manual, and resource intensive. That’s changing fast.
Join us to explore how Large Language Models (LLMs) are changing the way contact centers interact with their data. See how leading organizations are moving beyond dashboards and replacing time-consuming review processes with AI agents that uncover trends, identify root causes, and automate quality management - with no need for predefined keywords, complex sampling, or technical expertise.

Ask Your Data Anything: Get Instant Insights with Natural Language to reduce costs and elevate CX

Join us for an engaging webinar that explores how AI and automation are revolutionizing customer experience management in contact centers through agent assist, knowledge management and process automation. Discover the powerful tools and strategies that can enhance customer interactions, optimize workflows, and provide actionable insights for your business. Don’t miss this opportunity to learn how to leverage AI and automation to create a more personalized and efficient customer experience!

Discover the Ways AI & Automation Are Delivering Business Outcomes in CX

customer experience management

process automation

optimize workflows

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Enterprise Applications

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Discover the Ways AI & Automation Are Delivering Business Outcomes in CX

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