Name: Making Work Flow with AI Agents: A Product Journey at Pure Storage
Start: 2025-10-14T18:00:00Z
End: 2025-10-14T18:00:36.000Z
Location: BrightTALK

Welcome to Glean's channel. Glean allows you to give every employee an AI Assistant and Agents that put your company’s knowledge to work. Here, you will find a curated list of webinars featuring industry leaders and technical experts who share their vision for the future of Enterprise AI. 

Tired of your sales reps losing valuable selling time to administrative work? Between prepping for calls, hunting for information across dozens of apps, and manually updating the CRM, the busy work is holding your team back. But top-performing sales organizations are turning the tide with AI that works.

Watch this session to learn how to:
• Increase pipeline by giving reps more selling time: Learn how one sales team cut call prep time from 45 minutes down to just a few, freeing up their reps to be in the field more and helping them grow their pipeline by 20%.
• Onboard new hires in weeks, not months: Give new reps the deep context and unified knowledge they need to become productive and confident faster, without leaning on senior members for answers.
• Get a playbook for AI adoption that sticks: Hear proven methods for rolling out AI tools, from building internal champions to embedding AI workflows in your team’s existing habits.

Boosting Pipeline with AI: More Time Selling, Less Time Searching

Human Resources teams are constantly moving from one demanding cycle to the next. Between performance reviews, compensation planning, and open enrollment, the wave of employee questions is relentless.

In this session, you’ll learn how to:
• Reduce HR ticket volume by up to 68% by providing employees with a single, secure place to get instant answers to policy questions.
• Deploy practical AI use cases that have an immediate impact on recruiting, onboarding, and employee feedback.
• Avoid common pitfalls like tool overlap and poor data hygiene to ensure successful AI adoption.
• Discover how to build an operational advantage and create a customer-level experience for your people.

Enhancing the HR experience with AI that works

AI-powered personalisation can drive loyalty and growth.

From smart recommendations to dynamic content, how are retailers elevating customer satisfaction? How do you optimise every step from discovery to delivery, ensuring consistency and convenience across every touchpoint?

Watch this episode of AI Talk with Kevin Craine, where he explores:

- Where retailers can enhance the customer experience with AI-powered personalisation
- Achieving a seamless omnichannel customer experience - from discovery to last mile - across every touchpoint
- Transforming and empowering retail business operations with AI agents and AI-driven tools

Listen to this panel discussion to discover how AI is revolutionising the retail landscape, reshaping how retailers engage with customers and optimise operations.

Leveraging AI in retail: Transforming the customer experience and operations

Conversations around AI and the future of software engineering often revolve around faster code, smarter tools, and more automation. But what happens when engineering leaders challenge conventional metrics and rethink productivity from the ground up?

Join us for a webinar featuring Abdullah Haydar, Director of Engineering at LinkedIn and a renowned leader in Enterprise Productivity. With experience at Intel, Amazon, AAA, and major startups, Abdullah brings a unique front-line perspective on the hidden shifts reshaping engineering work.

Whether you're an engineering leader or a developer passionate about the future, you’ll walk away with actionable insights on: 

- Why are the biggest bottlenecks in engineering not about writing code, and how can we tackle the overlooked “hidden tax” of collaboration, integration, and bureaucracy that come with extra productivity?
- Why top engineering teams are measuring productivity in radically new ways, beyond code lines and pull requests.
- How code generation tools redistribute, not eliminate, work, requiring fresh skills in design, integration, and communication that most engineers never expected.
- The surprising role communication and language play, and how AI-powered documentation is quietly leveling the global playing field.
- Real stories from LinkedIn and others about bleeding-edge adoption and early mistakes.

Don’t miss this opportunity to future-proof your engineering practices and stay ahead in an AI-driven world.

AI-powered engineering

Learn how to safely scale AI in the enterprise with Glean Protect.

Enhancing Security with AI

Discover how leading organizations are transforming customer support with AI in this webinar, “Modernizing Support with AI.” Hear from Glean’s Head of Technical Services and Support and Infineon’s Global Head of Customer Experience as they share actionable strategies to tackle today’s biggest support challenges—including ticket backlogs, agent burnout, and rising customer expectations.

Learn how top teams are:

- Reducing ticket resolution times by up to 20%
- Increasing First Call Resolution by 17% or more
- Cutting agent onboarding from four months to just one

Whether you’re looking to empower your agents, reduce churn and burnout, or deliver the exceptional service your customers demand, this session provides practical insights on AI integration, agent enablement, and best practices to modernize your support operations.

AI in Customer Service: Faster Resolutions, Happier Customers

Are IT requests slowing down your business? Modern IT teams face growing volumes of repetitive tickets, inconsistent support channels, and scattered knowledge. But what if AI could turn these challenges into opportunities?

Discover how organizations are using Glean’s AI-driven agents to streamline workflows, empower employees, and maximize IT efficiency.

In this session, you’ll learn:
- How leading IT teams are reducing ticket volume, minimizing end-user friction, and breaking down knowledge silos.
- Real-world automation in action: see AI agents resolve tickets, surface answers in Slack and Teams, and streamline support workflows.
- How organizations improved security and consistency—cutting manual work and saving costs—by automating complex processes with Glean agents.

Enhance Service and Boost ITSM Efficiency With AI

At HubSpot, experimentation and innovation are core to the culture. When employees saw the opportunity to streamline knowledge discovery, they led a bottom-up pilot of Glean’s unified search and Work AI across their internal tools.

This webinar gives you an exclusive look at how HubSpot’s teams use Glean day-to-day to break down information silos, move faster, and share knowledge across sales, support, and beyond.

How HubSpot Works Smarter with Glean

Healthcare teams face inefficient workflows, clunky EMR navigation, and too many denials. The good news? Fixing these pain points doesn’t have to mean major system overhauls or risky integrations that put sensitive data or compliance at risk.

In this webinar, you’ll hear how healthcare organizations already use AI to tackle these issues head-on, driving real improvements without adding complexity. We’ll explore practical, proven use cases that make an immediate difference and show how Glean’s AI solutions scale with your needs while keeping adoption seamless and straightforward.

Accelerating Healthcare Operations With AI

Explore the current and future state of AI at work and why a single, integrated horizontal work AI platform matters for cross‑functional teams. 

See how Glean brings enterprise “superintelligence” to life with a foundation of enterprise search, a rich knowledge graph, and strong permissions—powering Glean Assistant and customizable agents that accelerate real workflows.

Building the Superintelligent Enterprise with Glean

Today’s retail and e-commerce organizations are navigating increasing complexity – siloed information, disconnected tools, and manual workflows can slow teams down and hinder innovation. But with the right AI tools in place, teams can break through the noise to streamline workflows and focus on more high-impact work.

In this webinar, you'll hear two avid Glean users at Etsy share how Glean’s AI-powered enterprise search is boosting their productivity. They’ll share firsthand examples of how they leverage Glean on a day-to-day basis to work more efficiently, reduce time spent searching for information, and make faster, more informed decisions.

AI in Action: How Etsy super users boost productivity with Glean

AI agents are reshaping how organizations operate – accelerating productivity, enhancing knowledge access, and streamlining workflows across departments. Yet many companies struggle to build and deploy agents across the enterprise, and those who have begun deploying agents are grappling with how to scale agent strategies beyond isolated use cases.

Join 451 Research Analyst Chris Marsh and Glean Head of Product Emrecan Dogan as we explore how organizations can unlock the full potential of AI agents by investing in scalable, horizontal infrastructure.

This webinar will dive into real-world departmental use cases, recent research insights, and early adopters' lessons. Attendees will gain a deeper understanding of the agent-building learning curve, organizational pain points, and the strategic decisions that drive adoption across functions like sales, support, engineering, HR, and beyond.

Whether you're an IT leader, innovation strategist, or business executive, this session will equip you with actionable guidance to design, deploy, and scale intelligent agents across your enterprise.

Why the Future of Enterprise AI is Agentic

AI agents are reshaping how work gets done, but most employees need clear guidance to start building agents in their business environments. In this live webinar, we’ll show you how to automate work at scale by building agents tailored to complex workflows, cross-functional teams, and real organizational challenges.

This session will walk you through the key steps to build AI agents for real, scalable impact. Don’t miss out on your chance to see live demos of high-impact agents that drive significant ROI and speed up workflow completion by up to 97%.

Whether it’s accelerating security reviews, streamlining support operations, or helping go-to-market teams move faster, these agents are designed to solve real problems and deliver measurable impact.

What you’ll learn:
- What business AI agents are and how they can be leveraged and scaled across entire organizations
- A practical framework for identifying use cases, designing effective agents, and scaling adoption across your organization
- The most common pitfalls teams face when building agents, and how to avoid them
- How forward-thinking teams are already using Glean Agents to automate security review workflows, accelerate support resolution, improve internal search, and more.

Building AI Agents that Fit Your Business

Scaling AI requires flexibility to get started but also completeness when deploying to production. 
Learn how to build high-performance AI pipelines with Pure Storage—integrating FlashBlade®, FlashArray™, and Portworx®. Join Field Solutions Architect Emir Biser and Principal Field Solutions Architect Ian Saunders as they share insights to guide your AI success.

 Together, they’ll cover:

● Designing and building high-performance, end-to-end AI data pipelines.
● Best practices for scaling AI workloads from experimentation to production, ensuring both flexibility during development and robustness during deployment.
● Strategies for helping organizations manage data as AI systems become production-ready, managing exponential growth while maintaining simplicity and efficiency.

From Data to Insight: Building End-to-end AI Pipelines with Pure Storage

Learn how top CIOs, developers, and AI leaders are moving beyond pilots to deploy real enterprise-grade agents. Hear insights from NVIDIA, DataRobot, and industry experts on the frameworks, tools, and strategies that make agents scale—no hype, just practical lessons.

Architecting Enterprise-ready Agentic AI

The customer journey doesn't live in one department. It stretches across marketing, sales, finance, and support — and along the way, manual processes, disconnected tools, and slow handoffs create gaps that frustrate customers and weaken business performance. From invoices that go unpaid, to limited visibility into cash flow, to rising churn, enterprises are feeling the impact of these disconnects in tangible ways that affect the bottom line.

This session cuts through the GenAI hype to focus on practical, safe, and measurable implementation across end-to-end customer process flows. You'll discover methodologies for identifying which problems are worth solving first, how to integrate manual and digital steps into one intelligent workflow, and where human oversight remains essential to prevent costly mistakes. We'll also dig into real-world strategies for managing GenAI's inaccuracies — ensuring invoices are correct, forecasts are reliable, and customer interactions build trust instead of risk.

Join Eugina Jordan, CEO and Co-Founder, YOUnifiedAI, as she reveals proven approaches to GenAI implementation that deliver measurable business outcomes across critical enterprise functions.

- Identify high-ROI opportunities for GenAI implementation across three critical workflows: invoicing, cash flow management, and customer retention
- Implement effective human-in-the-loop protocols that mitigate GenAI hallucinations while maximizing automation benefits
- Design cross-functional workflows that eliminate departmental silos and create seamless customer experiences
- Develop practical metrics to measure GenAI's impact on revenue acceleration, operational efficiency, and customer satisfaction
- Apply a strategic framework for scaling successful GenAI implementations across your organization

Transforming the Customer Journey with GenAI Across the Enterprise

For today’s CIOs and enterprise AI leaders, the path to meaningful AI outcomes doesn’t begin with algorithms—it begins with data. From model training to deployment at scale, the foundation of successful AI lies in how organizations manage, prepare, and govern their data.

Join executive leaders from Beyond.pl, NVIDIA, and Pure Storage for a strategic conversation on accelerating enterprise AI by addressing the most critical—and often underestimated—challenge: enterprise data readiness.

This session will explore:
● How to build a future-ready AI strategy rooted in trusted, governed, and accessible data
● The evolving role of CIOs and CDOs in enabling responsible AI across hybrid environments
● Data sovereignty, compliance, and ethical frameworks shaping AI adoption in regulated industries
● Real-world lessons from Beyond.pl on powering scalable and sustainable AI infrastructures such as their GPU-as-a-service facility in Poland. 
Whether you're piloting GenAI or scaling enterprise-wide initiatives, this webinar will provide actionable insights on aligning data, infrastructure, and governance to maximize business value from AI.

Enterprise AI Unlocked: High Performance Gains Through Innovations In Data Readiness & Ecosystem Integrations at Scale

Support teams are at a critical inflection point, with GenAI reshaping customer expectations overnight. While automation promises efficiency, it often creates impersonal experiences that damage loyalty. The most successful organizations are discovering that GenAI's true power lies not in replacing human interactions, but in strategically enhancing them at every touchpoint.

Generative AI offers transformative potential for support experiences, but only when implemented with a human-centered approach. This session defines GenAI specifically within the support context and explores practical applications that benefit both end-users and support agents. You'll discover how intelligent automation can scale operations while simultaneously improving satisfaction metrics across your support ecosystem.

Join Phyllis Drucker (Influencer, EZ2BGR8 Service Management) to explore proven frameworks for implementing GenAI solutions that put people first while driving measurable business outcomes.

Key Takeaways:

- Find the right balance between scaling support operations and maintaining customer satisfaction
- Implement GenAI-powered chatbots that deliver near-human experiences through contextual understanding
- Create customized, tailored responses that increase satisfaction and engagement 
- Establish measurement systems that quantify GenAI's impact and inform future initiatives
Develop a practical roadmap for implementing GenAI in support functions, regardless of your starting point

Human-Centered GenAI Support: Winning Customer Loyalty in the Automation Era

Despite massive investment and executive enthusiasm, most organizations implementing GenAI remain stuck in perpetual pilot purgatory. Behind the headlines and hype, a select group of companies has quietly crossed the chasm from experimentation to enterprise-wide transformation—achieving what their competitors merely discuss in boardrooms. Their secret isn't better technology, but rather a systematic approach to implementation that balances ambition with pragmatism.

GenAI's true power lies in enterprise-wide applications—reimagining customer experiences, supercharging product innovation cycles and transforming operational efficiency across every business function. The question isn't whether to implement GenAI, but how quickly you can transition from experimentation to organization-wide transformation while balancing innovation with responsible governance and ethical considerations.

Join Pankul Chitrav (Application Release Engineer, TD Bank) to discover how your organization can build an actionable GenAI roadmap that delivers immediate business impact while positioning you for sustainable competitive advantage.

Key Takeaways:

- Explore how leading organizations are applying GenAI to create tangible business value across functions
- Learn specific strategies to expedite product development, content creation, and decision-making through GenAI implementation
- Master techniques for streamlining operations while delivering hyper-personalized services at scale
- Gain actionable insights on governance frameworks, ethical considerations, and sustainable GenAI adoption strategies

Unleashing Generative AI: Transform Business Strategy from Concept to Competitive Edge

With AI tools exploding, organizations today are bombarded with new technical tutorials and prompt engineering tactics. But they often become obsolete within weeks. While competitors chase fleeting GenAI techniques, the true competitive advantage lies not in mastering specific tools, but in cultivating something far more fundamental. This presentation reveals the missing catalyst that transforms GenAI from a specialized technology into an organization-wide force multiplier.

The challenge isn't in teaching your teams how to use GenAI—they're already adopting it in their personal lives. It's in creating an environment where innovation flourishes organically across all levels of your organization. Brian Kirsch demonstrates why empowering employees to apply their unique job expertise to GenAI implementation delivers more sustainable results than top-down technical approaches. Learn how to establish the right framework that enables continuous innovation without requiring constant retraining as the technology evolves.

Join Brian Kirsch, IT Instructor and Industry Expert, to discover the one evergreen principle that drives successful GenAI adoption across organizations of all sizes.

Key Takeaways:

- Understand why traditional GenAI implementation approaches fail to deliver lasting competitive advantage
- Learn to empower employees at all levels to become drivers of AI innovation without technical expertise
- Discover a sustainable framework for GenAI adoption that remains effective despite rapid technological changes
- Gain practical strategies for fostering an environment where AI-driven innovation flourishes organically
- See real-world examples of how simple ideas can create profound change across departments

Unlocking the Secret to Sustained Innovation with GenAI

While enterprise AI offers tremendous potential for organizations, implementation challenges include rapid technological evolution and governance concerns that undermine innovation confidence. This session focuses specifically on AI governance and security, featuring Anaconda's practical advice and best practices for establishing trust controls over AI models and procedures to help organizations succeed with their enterprise AI initiatives.

Practical Open Source AI: Moving Fast Without Breaking Things

Discover how agentic AI powers resilient IT & service operations with predictive, self-healing systems that balance agility and control for CIOs and their teams.

Creating the next chapter of Service and Ops resilience with AI

Generative AI is rapidly transforming collaboration by enabling capabilities such as summarization, workflow automation, translation and more. Generative AI offers the potential to fundamentally transform how teams and individuals collaborate and create, eliminating mundane activities and fostering innovation.

In this session, we’ll explore how Generative AI is changing the workplace collaboration landscape, including availability of tools within collaboration applications, third-party tools, and studios enabling custom AI tool creation. We’ll look at organizational strategies and share real-world examples of approaches that achieve measurable success. We’ll also look at security, compliance, and governance concerns to minimize risk.

Key Takeaways:

- Learn how to identify and implement the right Generative AI tools for your team's specific needs, whether that means using built-in features in existing applications, integrating third-party solutions, or building custom tools for unique workflows.
- Understand how to create a foundational strategy for introducing Generative AI into your organization, including understanding which collaborative tasks can be automated to free up time for strategic work.
- Gain knowledge to evaluate and address security, compliance, and governance risks associated with Generative AI, enabling you to implement these tools responsibly and minimize potential liabilities.
- Discover how to measure the success of Generative AI initiatives by measuring before and after improvements resulting from implementation.

Leveraging Generative AI to Improve Collaboration

Storytelling is one of humanity's oldest tools—yet in the corporate world, its power remains largely untapped. Every day, brilliant business ideas die silently, buried beneath technical specifications and corporate jargon. The result? Missed opportunities, disengaged stakeholders, and strategies that never reach their potential. What if you could break this cycle and transform how your ideas are received and implemented?

With GenAI, business leaders can go from dense and technical business language to persuasive narratives that connect and convert. By leveraging AI-powered storytelling techniques, operations leaders, IT professionals and transformation executives can overcome the traditional disconnect between technical teams and business decision-makers, creating alignment that accelerates adoption and drives measurable outcomes. For professionals working in enterprise processes, AI operations, and digital transformation, this capability isn't just nice-to-have—it's essential for ensuring your initiatives receive the right support and resources.

In this session, Inigo Antolin (Head of Data Management and Governance at The British Council) reveals how to harness GenAI to transform your business communication from forgettable presentations into strategic narratives that drive action and results.

Key Takeaways

- How the storytelling gap is undermining enterprise process improvements and technology adoption in data-driven organizations
- Practical frameworks for using GenAI to translate complex technical concepts into compelling business narratives
- Techniques to customize your storytelling approach for different stakeholders across the enterprise
- Ready-to-implement GenAI tools and prompts that enhance communication effectiveness without requiring creative expertise
- Measurable business outcomes achieved by organizations that have mastered GenAI-powered storytelling in process transformation initiatives

GenAI Storytelling: Turning Technical Complexity into Business Impact

Gaining a Competitive Edge with GenAI

This presentation guides IT leaders beyond foundational AI to harness Agentic AI and Advanced Analytics for profound business transformation. We establish the Economic Imperative for autonomy, focusing on achieving cost-decoupled growth and exponential value gains that outpace competitors. The focus shifts from merely automating tasks to designing self-optimizing systems that autonomously pursue strategic goals.

Key Takeaways & Actionable Guidance:

• Strategic ROI: Quantify the impact of autonomy with expected metrics like 30−50% reduction in Dev Time (via Agentic SDLC) and 90% reduction in Mean Time to Resolution (MTTR) through proactive security and self-healing IT operations. (Source: McKinsey, Forrester, and HFS Research, 2024-2025)
• Architecture of Trust: Learn how to ground agents in proprietary, real-time data using RAG and Knowledge Graphs to ensure traceable, compliant, and highly accurate prescriptive decision-making.
• Governance & Scaling Blueprint: Implement a responsible three-stage adoption framework (Assisted, Delegated, Orchestrated) to mitigate risk. This includes defining Human-in-the-Loop (HITL) oversight points and establishing strict guardrails.
• Partner Evaluation: Utilize a rigorous checklist focusing on Explainability (XAI), LLM Agnostic platform design (to avoid vendor lock-in), system integration capabilities, and the partner's methodology for change management.
• The Evolving Role: Understand the transition of the IT leader role from manager to Chief Agent Designer, focusing on translating business outcomes into clear, measurable agent goals.

The Autonomous IT Leader: Using Agentic AI and Advanced Analytics to Architect a Proactive Business Strategy

Discover how Pure Storage made work flow with AI agents by starting from real business problems and integrating AI in the flow of work — moving from finding information to taking action with Glean — instead of leading with tools and tactics.

Director Phu Nguyen shares a product mindset for adoption, the grassroots tactics that drove usage, and tangible outcomes.

You’ll also get practical guidance on enabling citizen development and evolving from product to platform to scale impact responsibly.

Making Work Flow with AI Agents: A Product Journey at Pure Storage

Artificial Intelligence

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Making Work Flow with AI Agents: A Product Journey at Pure Storage

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