A trusted CRM partner delivers more than success – a ServiceNow partner provides guidance you can trust while helping you reach your CRM goals. Learn more about how ServiceNow partners enable their customers to service, sell, and deliver on a single, unified platform.

Growing a business requires reliable and consistent field operations. Join our webinar, How Sunoco Transformed Retail Maintenance Operations with ServiceNow, which leads you through the energy company’s journey as it dramatically upleveled its field performance. 

You will hear directly from Sunoco’s Director of Technical Services & Maintenance about their business transformation journey to a fully digital, real-time solution that eliminates inefficiencies and enhances collaboration. In partnership with Evora IT Solutions and powered by field and customer solutions from ServiceNow, Sunoco achieved real-time visibility of service requests and fulfillment across their store managers, dispatchers, and third-party contractors.    

You’ll learn how Sunoco is:

- Streamlining field operations with AI-powered workflows 

- Providing real-time mobile updates for contractors 

- Enabling store managers to submit and track service requests 

- Simplifying vendor and customer onboarding and offboarding with a unified system

ServiceNow | Evora IT: Transforming Retail Maintenance Operations with Sunoco

Customer expectations are evolving rapidly, and organisations must rethink how they deliver seamless, personalised experiences. In this webinar, leaders from ServiceNow and NTT DATA will explore how agentic AI is reshaping the customer journey—from self-service and virtual assistants to human-assisted interactions and back-office operations.

Join our expert panel as they discuss:
• How AI is driving proactive engagement, real-time personalisation, and predictive service.
• Strategies for balancing AI-driven automation with the human touch to build customer trust.
• Practical steps to align front-office and back-office operations for end-to-end service excellence.
• Future insights: what the next five years of AI-powered customer experience will look like.

Through real-world use cases and expert perspectives, we’ll uncover how organisations can leverage AI to modernise service operations, enhance efficiency, and create memorable customer journeys that deliver a true competitive edge.

Don’t miss this opportunity to gain thought leadership insights from ServiceNow and NTT DATA experts.

Personalised Customer Journeys: Redefining Experience with Agentic AI

This session features leaders from Evora IT and Elara Caring discussing the transformation of home healthcare delivery through ServiceNow’s field service management platform. By digitizing and streamlining scheduling and care coordination, they reduced administrative friction for caregivers, improved patient-aid matching, and enabled better business and patient outcomes, while also exploring the future impact of generative AI in healthcare workflows.

Getting to the heart of in-home care experiences

As a ServiceNow Consulting and Implementation Partner, West Monroe helps businesses optimize and modernize customer service operations with ServiceNow’s Customer Service Management (CSM) platform—delivering seamless, automated, and scalable service experiences.

The Power of CRM + Industry Insight: West Monroe’s Advantage in ServiceNow CSM

See how the Vonage Contact Center for ServiceNow seamlessly embeds phone features, robust reporting, and powerful AI tools like Real-Time Transcription directly within your platform. It gives agents a unified workflow by placing the ContactPad and automatic screen pops right within their CSM and ITSM environment, helping your teams achieve better outcomes where they work. Learn more here: https://www.vonage.com/contact-centers/integrations/servicenow/

Vonage Contact Center (VCC) for ServiceNow

iTech AG shares how GrantsKit360 replaces siloed, legacy grants processes with a unified, automated workflow. By connecting applicants, evaluators, and managers, agencies gain clarity, speed, and better mission outcomes.

iTech AG presents: GrantsKit360 - Transforming the Grants Lifecycle

In this video, discover how customer relationship management (CRM) is no longer about tracking contacts and sales pipelines; it’s about creating intelligent connected experiences. Artificial intelligence (AI) is redefining CRM by unifying data, predicting customer needs, and automating workflows. Platforms like ServiceNow CRM are at the forefront, moving beyond single sales tools to deliver a single, AI-powered system that supports sales, service, orders, and operations all in one place.

GlideFast Consulting presents: How ServiceNow AI is Redefining CRM in 2025

Join Aria CIO and Co-Founder, Brendan O’Brien as he shares how Aria Billing Cloud and Billie Connect™ bring true agentic AI to ServiceNow CRM, turning even the most complex billing challenges into effortless, automated workflows. In this session, you’ll see how AI-powered billing eliminates bill shock, streamlines subscriptions and usage models, and delivers intuitive, frictionless customer care with Now Assist. Tune in to learn why ServiceNow relies on Aria to power intelligent, end-to-end lead-to-loyalty experiences in an AI-first world.

Aria Systems presents: ServiceNow CRM with AI-Driven Billing

Discover how effortlessly billing can run inside ServiceNow with Aria Billing Studio for ServiceNow CRM. This demo walks through unified order-to-cash workflows, seamless billing integrations, and AI-powered automation that eliminates complexity while boosting agent productivity. See how Aria transforms ServiceNow into a true end-to-end lead-to-loyalty engine.

Aria Billing Studio for ServiceNow CRM

Discover how IBM and ServiceNow are helping enterprises transform customer experiences across industries. In this conversation, experts from both companies share real-world examples of how AI, data, and intelligent workflows are driving faster outcomes, smarter service, and seamless engagement from sales to service — all on one unified platform.

A Conversation with IBM and ServiceNow: Transforming Customer Experiences with AI, Data, and Workflows

In the complex world of enterprise sales, corporate goals to maximize profit often clash with sellers’ need to protect their paychecks, creating a disconnect between daily workflows and commission data. See how the unified power of ServiceNow Sales and Order Management with Xactly’s Sales Performance Management transforms that workflow—providing real-time incentive visibility and empowering confident, profit-driven decisions. Together, they create a single source of truth that aligns sales execution with strategy, turning the organization into an intelligent, efficient, and profitable revenue engine.

Xactly presents: The Seller Trade-Off - Maximize Profit vs Protect the Paycheck

Technology alone isn’t enough — it’s the mix of innovation and expertise that drives real results. Hear from DIGITALL, a trusted ServiceNow partner, on how they build CRM solutions that evolve with business needs. Discover how automation, analytics, and vision come together to create impact that goes far beyond implementation.

CRM Reinvented: DIGITALL’s Vision with ServiceNow

Companies spend millions on CRM systems only to see declining results, low adoption rates, and frustrated sales teams. The problem isn't your people or even your CRM — it's that traditional systems are passive databases when you need active intelligence engines. This episode reveals why 70% of CRM projects fail to meet their goals and how an AI intelligence layer transforms your existing CRM investment from a cost center into a competitive advantage. Discover how leading organizations achieved 90%+ CRM adoption, 40% productivity gains, and 27% higher win rates by adding SalesAssistIQ's intelligence layer to their ServiceNow CRM — without replacing their existing investment.

Aniline presents: Why Your CRM Investment Isn't Delivering ROI (And How AI Fixes It)

Watch this video to explore how the Genesys and ServiceNow partnership is redefining the future of customer experience through agentic AI. By unifying the front, middle, and back office, the two companies are leading a shift toward intelligent, connected enterprises — where AI empowers employees, streamlines operations, and delivers effortless, human-centered experiences at scale.

Genesys and ServiceNow present: How Agentic AI Further Enables Unifying the Front and Back Office

Watch this video to discover how the Unified Experience from Genesys and ServiceNow transforms customer and employee interactions. It showcases how centralized CX orchestration improves resolution speed and loyalty, while a unified agent workspace eliminates app-switching and boosts productivity. With a personalized dashboard, streamlined collaboration, and lower total cost of ownership, this turnkey solution empowers teams and elevates both service and satisfaction.

Full Product Demo: Unified Experience from Genesys and ServiceNow

Watch this 2-minute solution overview video to learn how Unified Experience from Genesys and ServiceNow simplifies cross-department collaboration by connecting agents with back-office teams, insights and processes to orchestrate more efficient engagements.

Unified Experience from Genesys and ServiceNow: Seamless CX

The Unified Experience by Genesys and ServiceNow allows agents to manage voice interactions directly within ServiceNow using the new Voice Interaction Page and native call controls. This integration streamlines workflows, enhances agent efficiency, and improves customer experiences with AI-powered transcription and seamless call handling.

Genesys Short Tracks: Native Voice Controls within Unified Experience

Building financial assurance through connected systems, compliance, and visibility across the revenue lifecycle. 

This session explores how automation and data integrity create greater control and predictability across revenue processes. Panelists examine how unified revenue management workflows support compliance, to ensure accuracy and financial confidence at scale.

Gotransverse presents: Strengthening Revenue Control and Predictability Across the Billing Lifecycle

Is your customer journey fragmented across multiple systems? Are siloed teams hindering your ability to deliver seamless, exceptional experiences? In today's dynamic market, optimising customer interactions from beginning to end is paramount for sustained growth. Join us for "The ultimate guide to ServiceNow CRM", an insightful on-demand webinar designed to help you unlock the full potential of your customer relationships. Discover how ServiceNow's powerful platform unifies your Customer Service Management (CSM), Field Service Management (FSM), and Sales and Order Management (SOM) into a single, intuitive system and discover Devoteam’s offering that will allow you to roll out one of the solutions in 30 or 100 days for a fixed price! Watch now and take the first step towards a unified, high-performing CRM strategy.

Devoteam presents: The ultimate guide to ServiceNow CRM - Sales, Service, & Field Management explained

ServiceNow

Customer Service

ServiceNow CRM

Customer Relationship Management

Field Service

Customer Engagement

Customer Experience

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Devoteam presents: The ultimate guide to ServiceNow CRM - Sales, Service, & Field Management explained

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ServiceNow Partner Perspectives: CRM