Creating Highly Satisfied Customers - Proactive Customer Service

Presented by

Gordon Loader - Senior Manager, Solutions Marketing EMEA

About this talk

Whilst traditional outbound models focus on the use of live agents, the latest contact centre technologies enable the use of automated, interactive outbound communications that enable new classes of outbound application that enhance the customer experience, leading to greater satisfaction and increased loyalty. With research showing that agent based proactive contact often costing five times as much as automated proactive contact, now is the time to investigate this important new capability. Please join this webcast to learn how Proactive Customer Service strategies can help your improve customer satisfaction and improve your bottom line. Hear about best practices, success factors, business benefits, and the right implementation approaches.

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Leading experts discuss Intelligent Communications specifically contact centres, Unified Communications, IP Telephony.