Govt Personalisation - Empowering the Community with Self Service

Presented by

Shailesh Govekar - Consulting Systems Engineer, Avaya

About this talk

Discover how to revolutionise the interaction between your citizens and your operations with a self service strategy. Self service is increasingly becoming the norm in the consumer environment and consistently delivers a flexible, economical and versatile communications channel which can drive customer satisfaction and loyalty. As your community embraces technology and demands faster response times; by utilising a self service strategy you can empower citizens with an easy to use, accessible and reliable interaction experience, on their terms, bespoke to their needs. Shailesh will explore, citing live examples, how your communications infrastructure can be utilised to deliver this service to your community - empowering them to become self-sufficient.

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (10)
Subscribers (832)
Leading experts discuss Intelligent Communications specifically contact centres, Unified Communications, IP Telephony.