Contact Centre of the Future

Presented by

Gordon Loader, Director Solutions Marketing EMEA, Avaya

About this talk

Customers are becoming ever more demanding in the levels of service you provide. And technology savvy customers of the future will increasingly demand a multi-channel approach to suit their individual needs - not only through the method of contact, but with more emphasis on the nature of the contact. To generate improved customer satisfaction, the intelligent enterprise will need to proactively serve their customers with a greater degree of self-service, live service and resident expertise, adding value to their contact with your organisation. Gordon will explore the advantages that the virtual contact centre brings in establishing the foundations of these enhanced multi-channel communications – its benefits and global take-up.

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Leading experts discuss Intelligent Communications specifically contact centres, Unified Communications, IP Telephony.