Developing an Effective Contact Center Interaction Delivery Model

Presented by

Kyle Lyons - Ponvia - Consultant

About this talk

“Developing An Effective Interaction Delivery Architecture for your Contact Center” Obtaining the expected level of service is still a top priority for customers. Servicing the customer as expected while maintaining cost is essential for contact centers. An effective Interaction Delivery Model is the starting point to deliver such service to your customer. This session presented by Ponvia Technology will provide an understanding of an Interaction Delivery Model and why it is essential for servicing the customer. The session will include: · What is an Interaction Delivery Model ? · Why an Interaction Delivery Model is essential? · The Components of an effective Interaction Delivery Model

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