Predictive Management of Inbound Call Centers

Presented by

Atanu Basu, CEO and President, DataInfoCom

About this talk

Learn how to manage call center metrics using predictive analytics. Presenter: : ATANU BASU is the CEO & President of DataInfoCom. Atanu has 16 years of experience in business development and new product development with public companies, such as Applied Materials (NASDAQ: AMAT) and Novellus Systems (NASDAQ: NVLS), and private software companies. His entire professional experience is in building, selling, and supporting new technology products to Global Fortune 500 corporations. Atanu is passionate about business, software technologies, and mathematical sciences, and is fascinated by the convergence of all three. He holds a Masters and a Bachelor in Engineering. Atanu lives in Austin, TX.

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