Predict Customer Behavior By Mining Social Networks

Presented by

Dr. CJ Cornell, Professor, Digital Media & Entrepreneurship, ASU

About this talk

We will talk about predicting behavior and wants and needs, of your current and future customers, for new products, new services, and modifications of your existing products and services. This discussion is about spotting trends before they become problems or lost opportunities; spotting trends before your competition does. How to detect emotions, wants, needs, passions, etc. without asking the customer; and then "influence" their decisions without marketing or advertising directly to them.

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