How Web-Based Talent Acquisition Tools Reduce Turnover by 30%

Presented by

Scott Harding, Dir.-Talent Strategy Systems & Services for Self-Management

About this talk

A Turn Key, Pre-screen, Assessment, Simulation & Selection Solution Designed for Contact Centers with high volume , re-occurring recruitment requirements in either stand-alone or multi-site locations. - Improve candidate flow and performance of new hires - Identify candidates who can generate revenue - Reduce time and cost of hiring - Decrease turnover (especially in first 90 days) - Realize a significant Return on Investment What You Will Learn: - The secret on how you can reduce turnover by 30% with no investment - how to turn recruitment into a process and not an event - how to identify who can generate revenue in a customer service role - how job simulation can improve retention and results in training - be able to identify true costs of turnover and what you can do to reduce it - be exposed to real case studies where you can relate to common issues - how to apply “Science” in selecting top performers - how to tie “Talent Acquisition” processes to business strategies - how to make processes and practices consistent and auditable PASS 15 solution includes: - A fully branded web site - Pre-screening capability - Job simulation - Predictive psychometric assessments** - Applicant tracking system A one-time investment provides organizations with a best practices solution with a just in time implementation schedule. The CONTACT CENTER PRO™ is one of the world’s leading call center assessment tools. It is a thoroughly validated assessment tool designed for the selection, training and coaching of contact center staff. **Getting started is easy! To experience a free psychometric test, complete a brief form on our website and consultant will be with you shortly or call (416)746-0444.

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