Building Your ROI -Go Remote! Call Center Optimization Techniques

Presented by

Todd Marthaler, Customer Development Representative, Avtex

About this talk

Unlock ways to save money and increase productivity by building a case for remote workers. In a recent survey conducted by IDG Research for CIO Magazine, companies' leaders said their remote workforce will grow nearly 50% in the next 12 to 18 months! Are you part of this growing trend? A well-executed work from home strategy can save office space and money, improve employee productivity, allow you to hire the best-skilled employees, regardless of their location, and contribute to your enterprise's Green Strategy. Join us for this special FREE Webinar to learn about: • The advantages and benefits of hiring a Remote Workforce • Network Architecture/Security for Remote Office Solutions • Best Practices for Establishing & Managing a Remote Workforce • Emergency Dialing Procedures/Routing for a Remote Workforce

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