Engage Your Users with Self-Service

Presented by

Gerald Beaulieu, Sr. Product Marketing Manager, ServiceNow & Josh Donelson, Sr. Manager, Business Development, Okta

About this talk

Who says submitting an IT request or onboarding an employee has to be a painful process? Done right, an IT self-service portal enables users to easily submit issues, request application access, collaborate and track progress in seconds without picking up the phone or sending a single email. Turn service requests into a delightful experience and become stars across your organization. Discover how to achieve self-service excellence for your organization. Attend this webinar and learn: • How to enable a consumer-like experience across IT and throughout your organization • Tips for how to share information through a centralized knowledge base and social collaboration · Techniques to significantly reduce the volume of incoming calls, cost-per-incident, and time-to-resolution · Methods to automate application access, on-boarding and off-boarding processes to increase user efficiency

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