Social Media and CRM – A New World or Just Better Business?

Presented by

David Beard, CRM Evangelist, Sage

About this talk

Social media and social networking have changed the way we all connect and communicate. For businesses especially, social networking has changed the way they find new customers and interact with their current ones. In this webinar, we’ll: • Identify what social media is and what it means to your business • Share some ideas about incorporating social media into your existing customer strategy • Discover the best tools to execute a social CRM strategy • Find out how to develop meaningful customer relationships using social media • Share our top tips for social CRM engagement.

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