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Social Media and CRM – A New World or Just Better Business?

Social media and social networking have changed the way we all connect and communicate. For businesses especially, social networking has changed the way they find new customers and interact with their current ones.

In this webinar, we’ll:

• Identify what social media is and what it means to your business

• Share some ideas about incorporating social media into your existing customer strategy

• Discover the best tools to execute a social CRM strategy

• Find out how to develop meaningful customer relationships using social media

• Share our top tips for social CRM engagement.
Recorded Mar 22 2011 32 mins
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Presented by
David Beard, CRM Evangelist, Sage
Presentation preview: Social Media and CRM – A New World or Just Better Business?
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  • Live at: Mar 22 2011 1:00 pm
  • Presented by: David Beard, CRM Evangelist, Sage
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