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Customer Retention Strategies

Now is the time to get close to your customers and leverage technology for smarter customer experience management. Hear how leading companies are looking at customer retention from new angles, finding more ways to encourage employee engagement across the company, and building stronger customer relationships. Learn novel yet practical ways to get more from:
- online communities
- customer references
- customer service
- and other customer experience programs.
Join us in this interactive session to explore a panorama of best practices for affordable and effective improvements in customer retention.

Presented by Lynn Hunsaker, Customer Experience Strategist and head of ClearAction, which specializes in mentoring executives for improvements in customer program management. You’ve invested in marketing campaigns that make promises to customers. For maximum ROI your customers' experiences must match or exceed your promises. Take your customer profitability to the next level with ClearAction’s expert guidance. www.clearaction.biz
Recorded May 28 2009 43 mins
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Presented by
Lynn Hunsaker, Customer Experience Strategist, ClearAction LLC
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In this live webinar, the founder of WaveLength Analytics, DC Marketing Tech Talks, and the MarTech Magnified conference, Natalie Robb, shares practical advice on using data to improve go-to-market plans, marketing campaigns, and gain share.


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    About the Speaker, Natalie Robb
    As an analytical marketing pioneer at WaveLength Analytics, Natalie Robb is a market analyst with decades of experience crushing data to build go-to-market strategies and high-value marketing content. Natalie uniquely combines technology, data, and marketing with a keen business perspective that has long helped technology and telecom clients gain competitive advantage. Dedicated to helping grow markets and firms, the WaveLength client list includes innovative startups and large tech firms like Microsoft and Nokia. In addition, Natalie organizes the DC Marketing Tech Talks Community and its acclaimed annual conference, MarTech Magnified. Natalie has a BA from University of Michigan and an MBA from the University of Texas at Austin. Learn more at www.wavelength-analytics.com or connect with her on LinkedIn at https://www.linkedin.com/in/nrobb/.
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  • Presented by: Lynn Hunsaker, Customer Experience Strategist, ClearAction LLC
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