Customer Retention Strategies

Presented by

Lynn Hunsaker, Customer Experience Strategist, ClearAction LLC

About this talk

Now is the time to get close to your customers and leverage technology for smarter customer experience management. Hear how leading companies are looking at customer retention from new angles, finding more ways to encourage employee engagement across the company, and building stronger customer relationships. Learn novel yet practical ways to get more from: - online communities - customer references - customer service - CRM - and other customer experience programs. Join us in this interactive session to explore a panorama of best practices for affordable and effective improvements in customer retention. Presented by Lynn Hunsaker, Customer Experience Strategist and head of ClearAction, which specializes in mentoring executives for improvements in customer program management. You’ve invested in marketing campaigns that make promises to customers. For maximum ROI your customers' experiences must match or exceed your promises. Take your customer profitability to the next level with ClearAction’s expert guidance.

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