Service Cloud: Been There, Done That: A Case Study

Presented by

Frank Rejwan, Group Chief Operating Officer, Quintessentially

About this talk

Join Frank Rejwan who will be discussing the successful adoption of cloud computing. He will take you through lessons learnt and areas of consideration relating to a significant migration from Siebel to Salesforce.com to support the Customer Service function of one of the world’s leading service businesses.

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Cloud computing is a general concept that incorporates software-as-a-service (SaaS), platform-as-a-service (PaaS), infrastructure-as-a-service (IaaS) and other recent well-known technology trends in which the common theme is reliance on the Internet for satisfying the computing needs of the users. This channel features presentations by thought leaders who cover the key topic areas in this increasingly important field.