Managing the Cloud as a Service

Presented by

Alim Ozcan, Best Practice Consulting; Barry Corless, itSMF UK; Craig McDonogh, ServiceNow; Bill Keyworth, Cutter Consortium

About this talk

In this new cloud-based world, the relevancy of service management is being questioned. However, the reality is that it is not possible to execute a long-term cloud strategy without service management. Join this panel of ITSM experts as they discuss why the cloud must be managed as a service in order to succeed in this new cloud-focused world. Moderator: Alim Ozcan, Best Practice Consulting Panelists: Barry Corless, itSMF UK & Global Knowledge Craig McDonogh, ServiceNow Bill Keyworth, Cutter Consortium

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Cloud computing is a general concept that incorporates software-as-a-service (SaaS), platform-as-a-service (PaaS), infrastructure-as-a-service (IaaS) and other recent well-known technology trends in which the common theme is reliance on the Internet for satisfying the computing needs of the users. This channel features presentations by thought leaders who cover the key topic areas in this increasingly important field.