Name: ICE [Ep 3]: The Agent Experience - From Good to Great
Start: 2019-09-10T15:00:00Z
End: 2019-09-10T15:50:16.000Z
Location: BrightTALK
Rating: 0

Cloud computing is a general concept that incorporates software-as-a-service (SaaS), platform-as-a-service (PaaS), infrastructure-as-a-service (IaaS) and other recent well-known technology trends in which the common theme is reliance on the Internet for satisfying the computing needs of the users.  

This channel features presentations by thought leaders who cover the key topic areas in this increasingly important field.

Have you ever worked in an environment where servers were sort of just sitting around under-utilized? What about in an environment where you requested resources and they weren’t available? On-prem, this was a big deal. In the cloud world, you don’t see that as much.

Instead, you see something just as bad -- if not worse. In the cloud, resources (compute, storage, etc.) are always either over- or under-provisioned. Organizations are either spending way too much money monthly in the cloud for resources that aren’t needed or “scaling up” strategies aren’t in place, which ends in production environments not performing the way engineers are expecting. How can you plan for resource and cost optimization in the cloud?

In this session, you will learn:
- How to optimize Kubernetes clusters from a resource perspective.
- How to optimize Kubernetes resources/objects.
- Cost optimization strategies.
- Planning how resources will be used to avoid over or under utilization.

Kubernetes Resource Optimization

When given a resource that has unlimited scalability, software developers and other IT personnel can become like kids in a candy store. Nothing is off limits because there are no limits to what the cloud can provide. Unfortunately, the same IT personnel using these resources are not the ones paying the bills.  

In this session, instructor and architect Brian Kirsch will explore ways to control your cloud costs through cost optimization and resource discovery and allocation. In addition, he will review better policy and procedure tips to help streamline the initial requests, work to remove the need for going back and correcting cost issues as well as how to make sure you see a sustainable impact forward that does not affect the users.

Key takeaways: 
- Cost Optimization.
- Resource Discovery.
- Resource Allocation.
- Policy Request Tips.
- Procedure Tips.
- Reporting.

Controlling costs in a resource that has no limits...

Using cloud and cloud-migration to accelerate business growth and explore new ways to innovate and quickly implement new services emphasizes the need to adopt the mindset of security-by-design and zero trust. Without a solid foundation of cyberprotection, businesses open a gateway for cyberattacks and cybercriminals to cause severe and irreparable damage. 

The core and foundation of true cybersecurity is validated digital identities (eID): The prerequisite of all other cybersecurity measures. Validated digital identities must be the one and only authorized way to identify and gain access across all user groups, services, and devices. 

For more than 15 years, Denmark has provided public access to the eID-solution MitID. 3rd. generation is now available delivering one unified system giving both citizens, employees, public authorities, and businesses easy access to validated digital identities. Bjarke Alling has been closely involved in the development of the solution and will share insights into how it is used and how validated digital identities can be implemented. 

Takeaways: 
1.) How the Danish solution for validated digital identities works 
2.) What the Danish solution for validates identities gives access to 
3.) How to adopt validated digital identities as the foundation of a truly cybersecure cloud infrastructure 

About the speaker:
Bjarke Alling is co-founder and acting Group Managing Director of cybersecurity company Liga. He is a current member and prior co-chair of the National Danish Cyber Security Council, former chair of their IT-security committee, member of the board at The Danish ICT Industry Association (ITB), and member of the board of D-Mærket (D-Seal)

Building a Cybersecure Cloud Infrastructure with Validated Digital Identities

Tune into this webinar from DevOps expert Ethan Jewett to learn about distributed cloud patterns for SAP environments, including techniques for secure authentication and identity propagation. This will focus on how to build applications and business logic to extend your SAP environment using cloud technologies, how to expose the data and business logic within your SAP system as services that can be leveraged in cloud environments, as well as how to achieve interoperability between SAP Business Technology Platform (BTP) and hyper-scaler services such as AWS, Azure, and GCP. We’ll cover each of these topics through reference architectures and potential applications.

Key Takeaways:
- Learn some of the basic of ERP and SAP environments, which are often insulated from the rest of the enterprise.
- Understand the challenges of integrating SAP systems and tools into a distributed cloud environment.
- Learn techniques for working with SAP-related groups in your organization to merge SAP (and other) applications into your enterprise cloud strategy.
- Find out about resources available to support this integration.

Cloud patterns for SAP environments

From the digital core to the data fabric, the data landscape has evolved dramatically over the past decades. We have witnessed the rise in complex data-driven applications, providing solutions to challenges which were previously thought to be unsolvable. Data fabrics will accelerate the development of these type of solutions, to create a seamless experience across disparate data technologies and their varied connection mechanisms. Most importantly, data fabrics will provide the protective umbrella-like cover for effective data management across an organization and when done right, simplify data partnerships across multiple organizations.
 
Join Dr. Pragyansmita Nayak for this data management-focused session to:
1. Define Data Fabric. 
2. Understand its critical role in the data management ecosystem.
3. Gain insight into how it enables data-driven solutions.

Data Fabric 101

The impact of the business need for faster cycles and increasing flexibility is driving DevOps and Cloud ideas throughout the IT value stream.  This has significant meaning for the compute side of the world.  We will explore the  “Environments on Demand” and how it impacts the IT Value Stream.  We will examine key elements of DevOps and cloud that help address the new world and optimize the investment.

In this session, we will discuss: 

1. Accelerating Change – Driving Forces (eg. Change Drivers, Industry Impact)
2. DevOps and Cloud – The Foundation (eg. Continuous Flow, Pipeline, Cloud Services)
3. Environments on Demand – Key Elements (eg. Infrastructure as Code (IAC), Automation, Integration & Ephemeral)
4. Environments on Demand – Real World Scenarios

Presented by: 
Terry Brennan, Managing Director, Orasi

DevOps and Cloud: Driving Environments On Demand and Optimizing Investments

AI brings unprecedented opportunities to businesses, but also incredible responsibility. Its direct impact on people’s lives has raised considerable questions around AI ethics, data governance, trust and legality. In fact, Accenture’s 2022 Tech Vision research found that only 35% of global consumers trust how AI is being implemented by organizations. And 77% think organizations must be held accountable for their misuse of AI.  

As machine learning and AI become more ubiquitous, businesses will need to find ways of overcoming these questions, deploying AI systems that empower employees and fairly impact customers and society.   

Join Monark Vyas (Managing Director – Applied Intelligence, Accenture) to explore how to leverage Responsible AI practices to design and deploy AI systems that engender trust and allow your business to flourish.    

Topics for discussion include:  
- Why AI and Machine Learning systems need to be built responsibly  
- The principles of responsible AI   
- How to put them into practice  
- And more...

Responsible AI: Scaling AI with Confidence

Cloud technology has experienced massive growth, driven by the explosion of remote and hybrid workforces. Cloud computing provides a myriad of benefits for companies like increased growth, improved efficiency and faster workflows. But with this technology rapidly evolving, it is essential to stay on top of the new trends to ensure your company is gaining the most leverage from its cloud use and practicing a forward-thinking approach.

Tune into this panel discussion to hear top experts in the field discuss the key cloud computing trends to keep an eye on for this coming year and suggest how companies can practically apply these technologies while avoiding the trap of immediately jumping on a new cloud technology simply because it's another buzzword. 

Key discussion points:
- The multi-cloud strategy and its many benefits.
- The growing role AI and machine learning capabilities in cloud services.
- The increased adoption of cloud-native apps and how companies can best leverage them.
- The green cloud computing frameworks and how it emphasizes the environmental sustainability of cloud computing.

Moderated by: Simon Ratcliffe, Mentor and Adviser, Ensono
Alicia Howard, Product Manager, VMware Aria Cost powered by CloudHealth

What's on the cloud's horizon for 2023?

Whether they know it or not, most companies' IT infrastructure is multi-cloud. Even when using a single cloud strategy to drive digital transformation, companies have workloads hosted in AWS, Office365 for the desktops, Salesforce for CRM, SAP Concur for travel and expenses. It doesn’t get more multi-cloud than that. 

The challenges are many:
·       How does a company manage all these different SaaS, PaaS and IaaS environments?
·       How do they keep security guardrails consistent?
·       What about keeping track of cloud native innovations?
·       And, most of all, how do they control costs?

In this session, join Jeroen Mulder (Principal Consultant at Fujitsu) as he discusses the principle of the single pane of glass view in managing business environments across cloud propositions, from security and cost management perspective. Attendees will come away with a deeper understanding of how to keep their company safe and financially sound on the road to digital transformation.

Containing Cloud Costs

The decentralized cloud (dcloud) is emerging as a cost-effective alternative to conventional public cloud services. 

Research universities, for example, love the convenience of cloud services, but find it hard to afford to store all the data they have to collect and maintain. 

As storage and compute become less tightly coupled, price-sensitive, early adopter customers have been storing their big data via services that harness the power and cost advantages of the dcloud: newly capable peer-to-peer data networks such as the Interplanetary File System (IPFS) and the cloud-friendly infrastructure that’s already being built on top.

Other early adopter organizations such as the Chrome development unit of Alphabet, Netflix and Opera have been using IPFS-based storage as a simpler, cheaper and in some other ways more suitable alternative for certain classes of data storage. Tape and other “cold storage” methods are under replacement threat as a result. 
 
This talk will provide an overview of dcloud (a.k.a., services that use the dgraph/dweb/web3)  or P2P data network cloud storage alternatives for enterprise, what the pros and cons are of these new services, and how they promise to expand the storage options available to mainstream companies.

Speaker bio:
Alan Morrison is an independent consultant and freelance writer on data tech and enterprise transformation. He is a contributor to Data Science Central with over 35 years of experience as an analyst, researcher, writer, editor and technology trends forecaster, including 20 years in emerging tech R&D at PwC.

The Rise of Decentralized Cloud Storage

Today there is a large gap in quality and access to pediatric healthcare between major cities in rich countries and rural areas in those same countries as well as the entire developing world. We have the power to help repair those gaps and raise the standards of children’s healthcare across the globe, through the development and deployment of pediatric cardiology, orthopedic, neurology, oncology and radiology and Artificial Intelligence (AI) applications. 

Born out of his early commercial work in cloud computing and inspired by a student in his Stanford cloud computing class, Timothy Chou formed BevelCloud to transform children’s healthcare globally by creating privacy-preserving real-time pediatric applications based on access to 1,000,000 healthcare machines in all 500 children’s hospitals in the world. 

In this talk, Timothy Chou describes how his team have constructed a widely distributed, privacy-preserving edge cloud service that optimizes communication and collaboration in pediatric healthcare to drive better outcomes for patients across the globe. He’ll discuss the benefits and challenges of using central architectures for AI in medicine and highlight real-time collaboration and privacy-preserving federated learning applications.  

Join the session to discover: 
- How software can do good in the world and transform children’s healthcare globally. 
- The challenges central architectures have to advance AI in pediatric medicine. 
- An introduction to a new edge cloud service.

A Moon-Shot Mission: Transforming Pediatric Healthcare with AI

With concerns about the environment constantly on the forefront, businesses should seek to do their part and reduce waste while maintaining efficiency and optimizing costs. The green cloud covers the many environmental benefits provided by cloud use such as reduced data center carbon footprint. Green cloud computing can even reduce costs when properly applied, making it a no-brainer for cloud-invested companies to explore. Tune into this panel discussion to hear experts in the field discuss some practical, real-life tips to making your cloud infrastructure more environmentally friendly:

• How to select a green cloud service provider.
• The action steps to help “green” your data center such as optimizing infrastructure and tracking usage.
• The newer technologies like machine learning that can replace the older more wasteful ones.
• How the green cloud can ultimately speed up digital transformation efforts.

Enhance sustainability and reduce costs with green cloud computing

Cloud is quickly becoming the tech enabler of choice to disrupt markets and sectors with differentiated products and services. Savvy business leaders are waking up to the Cloud arms race and utilising its innovative power to re-shape operations and gain competitive edge whilst at the same time harnessing opportunities to embed long term sustainability.

We’re no longer in the decade of lift and shift. If businesses aren’t using Cloud to innovate and drive sustainable outcomes in the next, they’ll simply be left behind. Cloud coupled with industry leading knowledge and insight holds real potential for businesses to be successful in both strategy and ambition whilst future-proofing at speed and scale.

In this session, Bijit Sikdar, Klairi Liis and Jason Sutherland explore the Current state of cloud Adoption & Maturity, Challenges & Mitigation approaches, the industry-centric thinking and trends driving accelerated adoption to the Cloud; with innovation, global issues and emerging challenges such as sustainability management at the heart of shaping solutions using Cloud products and services.

Meet our Panel of experts in the field:

Jason Sutherland (Director - Cloud CoE: Innovation & Strategy Lead, PwC)
Bijit Sikdar (Director - Cloud CoE: Multi Cloud Pre-Sales Architect, PwC)
Klairi Liis (Director - Consulting: Cloud Transformation and Sustainability Tooling, PwC)

Cloud Revolution: Accelerating Innovation to Future-Proof Business and Society

When we speak of innovation we invariably default to conversations about technology and how and where it can change our organisations, but true innovation requires creative, original thinking to create the innovative ideas in the first place. It is said that the definition of insanity is repeating the same process and expecting a different result. The same applies to how we think. We need a different approach to enable innovation.

Join us in this webinar to explore how different approaches to organisational thinking can unlock potential within your organisation and release the potential for greater innovation.

The Future of Innovation: Changing the Mindset

* This presentation focuses on the Arm SystemReady ES and IR program that makes software “just work” on IoT devices
* It describes the hardware and firmware specifications and recipes suitable for the IoT devices
* It also presents the test suites and compliance certification requirements and processes
* It will also provide the ecosystem status and information on how to participate

Making Software “Just Work” on IoT Devices!

In the era that your watch can track your vitals, your car get started with your cellphone, your digital speaker tells you a joke; how does it matter that your QSR drive thru talks to your freezer?

How Complete is your IoT Infrastructure? Where to start, where to end

IoT market has huge potential for growth: 24 billion to 125 billion IoT devices by 2030 from different market research. However, current status shows that only 10% of IoT projects are industrialized.
To overcome all the roadblocks and risks, a group of companies representing the full IoT value chain decided to offer an innovative IoT journey from proof-of-concept to industrialization. It allows any user to leverage from existing devices and ensuring that what loo you have developed at early stage can be reused to scale-up your projects in an industrial way and that they can be deployed internationally. This can be done in three simple steps:  
·        Start : learn and test approach with existing IoT devices and a development platform
·        Prove : to check the viability and benefits of the project with possibilities of customization, and identify ROI
·        Deploy and Scale: to scale efficiently with predictive costs and full customization if necessary
Hence, a continuity is ensured by the full compatibility in hardware, software and connectivity from the start to the scale-up phase.
Such offering is only possible by combining the strength and competences of partners representing the full IoT value chain: silicon components, software, electronic hardware, manufacturing and telecommunication. This is why the core partnership encompasses Orange, telecommunication provider, STMicroelectronics, for microcontrollers, Sierra Wireless, for communication chip and LACROIX for design and manufacturing.
We will share the benefits of this new offering with example.

IoT Scalability at Scale with IoT Continuum

Intelligent Customer Engagement Series [Ep 3]: The Agent Experience - From Good to Great

Although organizations are busy adding self-service channels, and AI-enabled chatbots or virtual agents to their customer engagement strategies, there is no replacement for the human touch. 

Successful companies are transforming the agent experience, delivering better coaching, more analytics, and improved compensation packages. 

Learn how you can leverage AI and analytics to reduce contact center agent turnover rates--and ultimately improve the customer experience.

ICE [Ep 3]: The Agent Experience - From Good to Great

Contact Center

Analytics

Digital Customer Experience

Omnichannel

Agent Productivity

Customer Engagement

Customer Experience

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Cloud Computing

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ICE [Ep 3]: The Agent Experience - From Good to Great

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