The Changes in Service Delivery With Cloud Computing

Presented by

Martin Hingley, ITC Market Analyst, ITCandor

About this talk

Cloud computing gives end-users a utility model for the consumption of IT, such as self-service selection, service desk functions, strong SLAs and pay-as-you-go pricing. However IT shops are having to organise themselves differently to separate these services from the underlying technology. In this presentation Martin will look at a number of cloud reference architectures, outline new IT roles and how their activities should result in successful delivery of cloud services to users. He will look at enterprise, government and service provider developments as well as SaaS, BPaaS, IaaS and PaaS services.

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Cloud computing is a general concept that incorporates software-as-a-service (SaaS), platform-as-a-service (PaaS), infrastructure-as-a-service (IaaS) and other recent well-known technology trends in which the common theme is reliance on the Internet for satisfying the computing needs of the users. This channel features presentations by thought leaders who cover the key topic areas in this increasingly important field.