Designing Your Service Catalog for the Cloud

Kevin Holland, Service Management Consultant Specialist, NHS
Cloud computing is here to stay, but it fundamentally challenges many concepts from ITIL, including service catalogs. One key challenge is how to make the structure of your catalog suit the different types of cloud services, whether you are a service provider or a service consumer. Selecting the correct type will help you to make your catalogs add value in a diverse, dynamic, multi-supplier environment.

This session will give you some tips, challenge your thinking, help you to get maximum benefits from service catalogs for the cloud.
May 17 2012
47 mins
Designing Your Service Catalog for the Cloud
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All you need to know, what it means and why it matters
Cloud computing is a general concept that incorporates software-as-a-service (SaaS), platform-as-a-service (PaaS), infrastructure-as-a-service (IaaS) and other recent well-known technology trends in which the common theme is reliance on the Internet for satisfying the computing needs of the users.

This channel features presentations by thought leaders who cover the key topic areas in this increasingly important field.

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  • Title: Designing Your Service Catalog for the Cloud
  • Live at: May 17 2012 8:00 am
  • Presented by: Kevin Holland, Service Management Consultant Specialist, NHS
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