Ian Clayton, Author USMBOK, Pioneer Outside-In Thinking; Paul Chapman, VMware VP Global Infrastructure
Ian Clayton is an ITSM industry veteran who co-founded itSMF, authored USMBOK, will share real-world lessons learned from coaching hundreds of companies who moved to a winning service perspective. Paul Chapman, VMware’s Vice President Global Infrastructure & Cloud Operations, led VMware’s own IT service delivery transformation based on cloud infrastructure capabilities and will talk about the millions saved and development accelerated via this transformation.
Outside-in thinking is needed to give IT a winning strategy. But inside-out leadership is required to make the changes that enable successful execution. Listen to this webcast to get real advice on what it takes for you to successfully deliver IT as a Service in the cloud era.