Building Skilled Trades Talent for Today’s Demands

Organizations of all shapes and sizes are constantly challenged to adequately fill and strengthen their leadership pipeline – thus calling into question if they are truly prepared to take on the challenges of today and achieve the strategy charted for the future.

Please join us for an exciting and thought provoking webinar featuring Gelair Gilson and Jayson Finnigan from ManpowerGroup as they explore challenges to attracting high performing talent to leadership roles and the keys to identifying and fostering potential in the next generation of leaders.

Join ManpowerGroup for a complimentary webinar designed to reduce your employment law nightmares.

In this engaging and interactive webinar, Mark will answer the world’s most terrifying employment law questions. Mark will address the questions that keep you awake at night and ensure that you get all the latest employment law news on everything from hiring to firing and beyond.

After this fast-paced hour, you'll walk away with:

•Answers to difficult legal questions
•Up-to-the-minute information on the latest employment law developments
•Tips and tools on everything from hiring to firing
•Practical solutions based on real-life examples

Your host is Mark Toth, chief legal officer of ManpowerGroup™ North America, a former partner in a major employment law firm, and widely known for his ability to present legal, HR and business issues in a uniquely entertaining style.

For a sneak preview, check out Mark’s popular employment law blog, or "blawg" at manpowergroupblogs.us/employment_blawg/.

Your inbound and outbound call teams directly interact with your customers and impact satisfaction, word of mouth and revenue. Yet attrition in contact center/customer service roles is a chronic problem for many organizations—whether you have dozens of agents or a handful of phone reps.

Are these simply high-turnover roles? We don’t think they have to be.

Hear from Manpower’s contact center experts how to better manage attrition and increase your ROI.

Expert Insights on Contact Center Talent
Join Manpower on Thursday, September 11 when Tracy Santos, Manpower Program Director and 30-year Contact Center veteran, and Nimo Shah, Senior Business Analyst and former Staffing Specialist, share their insights on tackling attrition and producing a higher ROI. They will discuss:

• The national average for attrition in contact center/customer service roles and how to compare that to your attrition rates
• Best practices on how to hire-to-retain
• Internal and external factors that make a difference in cultivating performance and loyalty

Plus, they’ll share real examples of how Manpower has moved the needle on retention and satisfaction.

This program has been approved for 1 recertification credit hour toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI).

Join ManpowerGroup for a complimentary webinar designed to provide insights into the 2014 talent shortage that can increase your opportunity for success. #TalentShortage

Organizations face ongoing challenges finding the right candidates with the right skills – the people who can improve performance, strengthen competitive advantage and drive sustainable growth. In fact, ManpowerGroup's 9th annual Talent Shortage Survey revealed that more than 1 in 3 U.S. employers continue to struggle filling mission-critical positions.

By participating in this webinar you will:
• Gain insights into factors behind the talent shortage and how it impacts your organization.
• Learn how your hiring results compare to those of other employers.
• Benchmark your hiring challenges, and understand your competition for in-demand talent.
• Get insights into the top ten hardest jobs to fill.
• Identify creative sourcing techniques you can pursue to overcome the talent shortage and win in today’s intense race for skilled talent.

Join us for an interactive discussion of today’s energy talent shortage, the drivers behind it, mistaken perceptions about the industry, and the best practices of companies and educators. Driven by the results of new Manpower research, we’ll dive into Strategies to Fuel the Energy Workforce. We’ll provide a framework for understanding the workforce strategies that energy companies can use to gain competitive advantage and ready themselves to compete domestically and globally.

Panel Participants:
+ Cheryl Knight, President, Knight & Associates Ltd.
Cheryl focuses on collaborative approaches to workforce issues in the energy space
+ Sunny Ackerman, Vice President & General Manager, Manpower
Sunny specializes in energy workforce issues
+ Tony Rogers, Ph.D., Senior Consultant, Right Management
Tony specializes in talent development in the energy sector

Join ManpowerGroup for a complimentary webinar designed to tell you everything you ever wanted to know about negotiating.

In this fun and fast-paced hour, Mark will share the best-ever negotiation tips in the history of the universe based on all the latest research… and his 20+ years of legal experience. You’ll walk away with a series of simple yet powerful negotiating tools you can put to use immediately.

By participating in this webinar, you’ll learn everything you could possibly ever want to know to become a top-notch negotiator, including:
•Negotiation essentials that everyone in business should know.
•An understanding of negotiation pitfalls and how to avoid them.
•Practical, real-life examples of negotiation successes and failures.
•A handy checklist you can use to assess and improve your negotiation skills.
•Everything you need to become the best negotiator

Your host is Mark Toth, chief legal officer of ManpowerGroup™ North America, a former partner in a major employment law firm, and widely known for his ability to present legal, HR and business issues in a uniquely entertaining style.

For a sneak preview, check out Mark’s popular employment law blog, or "blawg" at manpowergroupblogs.us/employment_blawg/.

Networking. Everybody talks about it, particularly in regards to job
search success, but do you really know the who, what, where, why,
and how of networking? Join this webinar to learn:
• Who should be networking?
• What is networking?
• Where does networking take place?
• Why networking is important
• How to network, including how to get started
and what to say

Health Care Reform continues to be an important topic with far reaching implications. The impact on employers and individuals, as well as the insurance and health care industries, are top of mind for every employer.

The many facets of the Affordable Care Act, impending regulations and sometimes contradictory information in the media, only add to the confusion surrounding how to best craft a business strategy in response to the law. In this fourth webinar of our Health Care Reform series, we will cover the following:
• An update on where the law stands today
• Misconceptions about the Affordable Care Act
• Business challenges created by the Affordable Care Act
• Considerations for managing your contingent labor pool
• A 2014 checklist

It’s a new year and there’s no shortage of interesting things happening in the world of employment law. In this engaging and interactive webinar, Mark will provide updates on all the latest developments as well as his perspectives on what may be coming next. Along the way, he’ll share plenty of tips and tools to help you stay out of legal hot water.

After this fast-paced hour, you’ll walk away with:
• The very latest updates on employment law
• A peek into the future of employment law
• Tips and tools for everything from hiring to firing
• Practical solutions based on real-life examples

Your host is Mark Toth, Chief Legal Officer of ManpowerGroup™ North America, a former partner in a major employment law firm, and widely known for his ability to present legal and HR issues in a uniquely entertaining style.

DISCLAIMER: This presentation and the materials are provided for informational purposes only and should not be considered legal or HR advice. Please consult your HR or Legal representative before using or implementing any of the processes or information contained herein.

Complimentary Continuing Education Credits: This program has been approved for 1 recertification credit hour toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

As leaders, you are being challenged to find new ways of engaging your employees to drive productivity and meet business goals. Unleashing your employees’ potential will be the most important competitive edge to drive future success and growth.
• Do your managers develop their people and drive the talent pipeline by having effective career discussions with their employees?
• Do your employees take ownership for navigating and managing their own careers in ways that will support your business needs?

Join us for “They Gain, You Retain – Creating a Culture of Career Development.” During this webinar, we will discuss how you can think differently about your career development programs to drive engagement and retention strategies. Hear the challenges your peers are facing and how they are dealing with key issues.
• Understand the Business Case for uncovering talent, how to provide opportunities for growth and development to increase employee engagement
• Receive practical guidance on how to develop a career development strategy road map to drive bottom line results
• Understand how your peers are dealing with this issue in their organizations for maximum business impact

Complimentary Continuing Education Credits: This program has been approved for 1 recertification credit hour toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

For every resumé you send out, how many do you think get read by employers? Probably nowhere near as many as might you think. Employers are using smarter technologies and search tools to make the hiring process more efficient and save them time and money. How do you make sure your resumé makes it to the top of the “must-read” pile and doesn’t end up in the recycle bin?

In this webinar, you’ll learn how to turn your resumé into a strategic, highly-customized document. We’ll discuss ways to clearly convey your knowledge and expertise as well as ideas for building and showcasing your personal brand. Your resumé should tell the true story of the best candidate for the job: you.

By participating in this webinar, you’ll learn how to:
• Use keywords to help employers find your resumé
• Develop your resumé with a results focus
• Incorporate data, facts and figures to your advantage
• Use a cover letter to encourage employers to read your resumé
• Emphasize and convey your brand

***Please note this webinar is NOT eligible for HRCI recertification credit.

With the economy improving and more job opportunities becoming available, there is a pool of highly qualified individuals looking for better career opportunities. However, this also means your business is in danger of losing your best talent to competitors. Are you prepared for the upcoming talent war?

Join this interactive panel session to hear industry experts discuss how to take advantage of the turnover wave with tips on retaining your best talent and strategies for recruiting top candidates for your business.

In this engaging and interactive webinar, Mark will answer the world’s most terrifying employment law questions. Mark will address the questions that keep you awake at night and ensure that you get all the latest employment law news on everything from hiring to firing and beyond.

After this fast-paced hour, you'll walk away with:
•Answers to difficult legal questions
•Up-to-the-minute information on the latest employment law developments
•Tips and tools on everything from hiring to firing
•Practical solutions based on real-life examples

Hosting this webinar is Mark Toth, Chief Legal Officer of ManpowerGroup™ North America, a former partner in a major employment law firm, and well-known for his ability to present legal and HR issues in a uniquely entertaining style.

For a sneak preview, check out Mark’s popular employment law blog, or "blawg" at manpowergroupblogs.us/employment_blawg/.

DISCLAIMER: This presentation and the materials are provided for informational purposes only and should not be considered legal or HR advice. Please consult your HR or Legal representative before using or implementing any of the processes or information contained herein.

Complimentary Continuing Education Credits: This program has been approved for 1 recertification credit hour toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

With the undersupply of qualified talent and more competition to find and recruit them, it is vital to your businesses’ success to play to the strength of your business against other small, medium and even enterprise businesses. Learn new approaches to recruiting the most talented employees in this competitive market, and once you've recruited them, how to maximize their potential.


About Tom:
Tom Becker is vice president of recruiting for ManpowerGroup North America. In his role, Tom is responsible for developing the recruiting strategy and overall operational framework, with a focus on creating a world-class recruiting organization across all of ManpowerGroup’s lines of business. Most recently, Tom served as vice president of recruiting for North American operations for the ManpowerGroup brand, Experis. Tom joined Experis when Manpower acquired COMSYS in April 2010. At COMSYS, he served as senior vice president of recruiting, leading the company’s recruiting, employment branding and the consultant experience organizations. Tom has extensive experience leading large recruiting and change management organizations. He is considered an industry recruiting expert, providing public commentary on recruiting best practices and innovations.

Want to get all the latest legal developments, control your litigation expenses, bulletproof your investigations, sleep better at night and quite possibly stay out of jail? Then you’ll want to join this engaging, interactive and occasionally humorous webinar addressing the hottest topics in the employment law universe.

After this fast-paced hour, you'll walk away with:
• Up-to-the-minute information on the latest employment law developments
• Practical guidance on how to prevent and manage litigation
• Tools and tips for conducting investigations and reducing termination risk
• Mark's updated Employment Law Tool Box packed with helpful “cheat sheets” on all major employment laws, a sample social media policy and much more

DISCLAIMER: This presentation and the materials are provided for informational purposes only and should not be considered legal or HR advice. Please consult your HR or Legal representative before using or implementing any of the processes or information contained herein.

Complimentary Continuing Education Credits: This program has been approved for 1 recertification credit hour toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

As organizations prepare to implement many provisions of the Patient Protection and Affordable Care Act, they are also faced with having to manage continually changing facets of the legislation. In the third installment of our Health Care Reform webinar series, we will examine the changes and implementation of the Patient Protection and Affordable Care Act since the 2012 election and its continued impact on workforce strategy and talent supply.

Designed to help you better understand the implications and changes of Health Care Reform in 2013, as well as the opportunity to manage both financial and nonfinancial impacts, this webinar will cover:

• A legal update including:
- Clarifications on the one-year delay for employer reporting and pay-or-play penalties
- Updates on the Marketplaces (Exchanges)
- Where you should be in your implementation efforts
- What you should accomplish over the next four months
• ManpowerGroup’s approach to defining a Health Care Reform strategy
• Top misconceptions about Health Care Reform

Eligible for 1 HRCI

Sometimes it’s easy to know you want a career change. But, the harder part can be figuring out how to do it. There are lots of things to consider when you want to make a big switch. Will I have the right skills? Do I know if I’m qualified? How do I even get started?

In this webinar, we will look at everything you need to consider when it comes to making a career change. We’ll discuss how to identify your transferable skills, how to get relevant experience and how to make your resume look like you know what you’re doing. While it can be scary to make a career change, we will try to offer helpful advice to make it as painless as possible.

By participating in this webinar, you’ll learn how to:
•Find new career ideas
•Research your new chosen career area
•Update your current job search materials
•How to promote your transferable skills
•Build and leverage your career network

***Please note this webinar is NOT eligible for HRCI recertification credit.

Join ManpowerGroup for a complimentary webinar designed to provide insights into the 2013 talent shortage and what that means for hiring and your success.

Organizations face an ongoing challenge finding the right people with the right skills – those who can improve performance, strengthen competitive advantage and drive sustainable growth. In fact, ManpowerGroup’s eighth annual Talent Shortage Survey revealed that U.S. employers are struggling to fill mission-critical positions, despite continued high unemployment.

By participating in this webinar you will:
• Gain insights into factors causing the talent shortage and how it impacts your organization.
• Find out which are the top ten hardest jobs to fill.
• Learn why employers are having difficulty filling jobs and see how you compare.
• Identify solutions for winning in today’s intense race for skilled talent.
• Learn about the Human Age and the forces of change that are transforming the world of work.

Complimentary Continuing Education Credits: This program has been approved for 1 recertification credit hour toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

Whether you’re investing in a global initiative or just want to gain further understanding of global trends, TAPFIN’s upcoming complimentary webinar can provide expert insights to advance your success. The webinar will refer to TAPFIN’s latest Quarterly Market Report (QMR) to review emerging trends and new opportunities. Along with global market indicators, this session will highlight the considerations of localizing your workforce strategies and programs as you expand globally. Providing a comprehensive overview of localization dynamics and comparative cost analysis, this webinar will illustrate how Managed Services Providers (MSP) and Vendor
Management Systems (VMS) must be aligned with corporate initiatives to facilitate workforce management internationally.

You’ll gain knowledge to aid decision-making surrounding
workforce planning and MSP operations, plus:
• An in-depth analysis of how shifting workforce regulations
are impacting requirements and workforce strategies
at the regional level
• A regional comparison of costs associated with contingent
workforce engagement
• A strategic overview of localization requirements
and consideration
• A country-level analysis of the local skill and productivity
of the contingent workforce