The Virtual Business: The New Age of Cloud Communications
More and more companies are moving away from a centralized physical structure and allowing employees to work from home or remotely when traveling on business. In 2013, there were an estimated 28 million small businesses in the United States. These businesses have generated over 65% of net new jobs s
More and more companies are moving away from a centralized physical structure and allowing employees to work from home or remotely when traveling on business. In 2013, there were an estimated 28 million small businesses in the United States. These businesses have generated over 65% of net new jobs since 1995.
So how do small businesses or for that matter, businesses of any size, keep up with competition in the USA and internationally? One of the answers is to incorporate the concepts of a “virtual business” and employ the rapidly evolving technologies generally called cloud communications.
Some of the topics to be discussed:
- Telecommuting: The ability to have employees work from their homes or while traveling on business yet appear as if they are working from the office.
- Be Local, Act Global: The ability to expand into new markets or even countries, without having to expand your office.
- Contingency Planning: How a virtual business can become more resilient in light of natural or manmade disruptions to business.
RecordedFeb 26 201443 mins
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In the digital era, IT has an extraordinary opportunity to become a data-driven business partners helping the business achieve its goals of revenue generation, cost reduction, and risk mitigation. However, IT reporting and analytics have historically focused on descriptive and diagnostic work – describing what happened and why. The speed and agility of the digital revolution demands the ability to not only describe what happened in the past but to predict what might happen in the future and to make recommendations about what should be done.
IT operations analytics offers IT organizations a path to evolve the use of machine, operational and business data for more effective, forward-looking prioritization and decision-making. And in a recent BMC sponsored survey, 79% of IT pros said they would be more effective at their job if they had access to non-IT sources of data to help them make decisions in business context.
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In an environment of growing transaction volumes, higher compliance costs, lower margins, and ever more demanding customer service expectations, it is increasingly important for banks, transaction processors and retailers to have an up-to-date view into the health and performance of their Payments ecosystem.
In this webinar, IR will share their vision and the experiences of their customers in using real-time and predictive analytics to get greater insight into cardholder behavior, transaction profitability, fraud and risk prevention, as well as the success of new technology rollouts.
Carrier Ethernet. There has been so much written about it but what is it exactly, and what can it be used for? This webinar will explore the concept of Carrier Ethernet and provide attendees with an overview of the technologies available today. The presentation will explore different offerings and review some of the underlying technology.
Most importantly, the presenter will provide some very helpful do’s and don’ts and offer examples of practical applications of Carrier Ethernet that service providers and enterprises can implement in their own networks. After the presentation there will be a Q&A session to address all your concerns.
New services for telcos typically take a long time to roll out. Each new service is subjected to deep integration, complex interoperability and challenging deployments which delay service offerings, revenue and competitive differentiation.
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When a company deploys new technology, success depends on effective user education and adoption. This means employees not only need to understand how the technology works, but they need to change their behaviors. This doesn’t happen through osmosis.
From the earliest stages of planning new technology deployments, companies need to think about lines of business workflow. How do people currently work and what role will the new technology play in this work?
In this webinar, you will learn fundamentals of building an adoption plan, including identifying use cases, internal marketing and collecting feedback to evaluate success.
Amy Thacker is a marketing veteran with a graduate degree in teaching. Her experience allows her to meld internal marketing strategies with training best practices.
Maximize and verify that high availability and business continuity plans will work as intended, even when the going gets tough.
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•Verify fallback and failover rules and processes
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Like peanut butter and chocolate or bacon and eggs, Chef and Microsoft Azure just go better together. Join Corey Wagehoft of 10th Magnitude and Andre Elizondo of Chef for this live webinar to learn how Chef and Azure can help your organization accelerate its adoption of DevOps practices. Combining Azure’s cloud services with Chef’s automation capabilities can make you faster, more flexible and better able to deliver value to customers.
Join the webinar to learn:
• What makes Chef and Azure a powerful combo, and how to decide whether they’re the right fit for your organization
• How Chef and Azure enable DevOps practices and benefits
• A real-world example of how one company uses Chef and Azure to automate the configuration and maintenance of hundreds of servers
• How to get started with Chef on Azure
Today, poor user experience is a business problem, not just an IT problem. If the performance of your web applications is consistently poor, your users will take their business to a competitor.
Traditionally, IT managers have been “data center” focused, looking at system resource metrics rather than the end user experience. Even when performance is considered at the application level, the metrics are based on individual elements (SQL response time, application heap usage, etc.) and are not focused on what is really happening from the users’ perspective. The data center-centric approach is insufficient for effective application performance management. Performance could be perfectly fine on the server-side, but be horrible when viewed from the end user perspective.
Watch this webinar to learn how to monitor, diagnose and report on the real user experience for your business-critical web applications.
In Unleashing the Enormous Power of Call Center KPIs, MetricNet provides an overview of the Best Practices in Call Center Performance Measurement. Our best practices help call centers lower costs and increase customer satisfaction!
Viewers will learn:
How the industry's top performing Call Centers track and trend their performance.
How to use Call Center KPIs diagnostically to achieve World-Class Performance.
How to apply Best Practices in Call Center Performance Measurement and Management.
The key success factors in performance measurement from the industry's top performing Call Centers.
Join Ray Gillenwater, host of the "Work Smart" podcast, ex-corporate executive and current co-founder of enterprise collaboration company, SpeakUp, as he discusses the biggest challenges remote teams face. Learn how to be as efficient and effective as possible, even when the team can't sit together in the same room. Find out about the latest tech in this category and how some of the smartest companies on earth are adapting in 2016.
David Hollway, Mike Brohoski, & Pang Ngernsupaluck
Together, Windows 10 and Intel deliver the productivity, security and manageability you need to advance your business.
Intel and Microsoft have been collaborating for more than 30 years, creating technology that has changed the way we do business.
With Windows 10, we’ve taken this partnership to a whole new level, with new hardware lighting up key Windows features that help you stay ahead of security threats, while making it easy for you to manage devices across your business.
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•Better Security: Helps protect identity, data and devices against modern security threats
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Watch this webcast to:
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•Learn more about the Intel 6th generation processor (Skylake) and how it helps give time and money back to your company
•Get additional resources to evaluate when it might be time for new devices and what devices are right for you
Nils Fernando, Customer Success Director, MuleSoft and Matteo Parrini, Customer Success Architect, MuleSoft
Every part of an enterprise needs technology to build new applications for their specific function or customer. In order to deliver this, IT needs to transform from its traditional function as the sole technology provider to an adaptive, responsive and nimble organization that can keep up with the pace of the digital era, as well as embrace the opportunities provided by a change-driven environment.
Digital transformation is allowing higher education institutions to bridge the widening gap between increased student expectations and decreasing funding. Technology augments the teaching experience. It drives insight from student behaviors to provide a more personalized learning experience and enables deeper student engagement. Yet the demands these initiatives place on IT often mean institutions are not able to deliver on this vision.
The challenge and opportunity for Field Service organizations today is this: Deliver world class, intelligent customer experiences in the field while maximizing efficiency and minimizing costs. Through the recent acquisition of FieldOne, Microsoft now empowers field service technicians to create positive and memorable customer experiences by providing them with the right tools and insights to make the most of every minute spent on site.
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Watch this webcast to learn how Microsoft's Field One can:
Enable your field service organization to dispatch technicians using optimized routes and skill based assignments to intelligently balance workload and resources
Provides service technicians with complete customer insight, real-time guidance, rich media knowledge and cross-team collaboration — all through any mobile device
Increasingly, organizations must act in real time to connect with employees, partners, customers and devices. With Anypoint MQ, MuleSoft customers can address these demands by delivering advanced asynchronous messaging scenarios that further address real-time, high reliability and highly scalable use cases, all in the cloud. Join Vivin Nath, Senior Product Manager at MuleSoft, for this demo-driven webinar of Anypoint MQ, a fully integrated service of Anypoint Platform.
SharePoint 2016 is the SharePoint users will love. Why? Because there’s not much SharePoint in it.
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Join us as we share the new innovations in SharePoint 2016, discuss our expanded hybrid capabilities and demo the experiences your users will love.
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Here is a sample of the items that will be covered in this one-hour webinar:
•Including summary tasks in project sequencing
•Assigning resources to summary tasks
•Leveling resources with without analysis
•Constraining activities rather than sequencing dynamically
•Scheduling project tasks as late as possible
In the age of the demanding customer, the day of the Service Agent has become more and more complex, leading to a 27% annual turnover rate plaguing companies across the country. It is more important than ever to reduce onboarding times and empower every agent, regardless of tenure, with the tools they need to quickly resolve complex cases and be the Superhero that drives customer answers, satisfaction and loyalty.
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Watch this webcast to learn:
•How Service for Microsoft Dynamics CRM empowers agents with a single, unified experience to deliver fast, amazing customer service from their desktop or mobile device
•See how its dynamic interface presents scripting, process flows, recommendations for next best steps and integrated knowledge to manage cases faster and provide a differentiated level of support.
Join us to become the technology superhero who can help your company meet its needs.
Ahyoung An, Product Marketing Manager & Matias Coaker, Lead Software Engineer, MuleSoft
To quickly expose MySQL, DB2, SQL Server, Oracle or SAP datasource as an OData API into Salesforce, you can use out-of-the-box tools such as Anypoint Data Gateway for Lighting Connect. But what if you want to create an OData API for a different datasource or do data aggregation or transformation? Join this webinar to learn how to create and use OData APIs for your organization's needs.
Office 365 even gives you the control to log and manage data access workflows directly with datacenter engineers. Security, compliance, and privacy are built into Office 365 to help ensure that your company data is protected. Office 365 meets leading global compliance standards, such as HIPAA, FISMA, and ISO 27001, and it delivers industry-leading best practices in data center design, data loss prevention and advanced threat protection.
Join us to discover why 4 out of 5 fortune 500 companies have come to trust Microsoft’s Office 365 service.
Body-worn and in-car video systems are some of the most important tools for law enforcement and the communities they serve - they help to solve crimes, increase transparency, and build trust in the community. For example Axon cameras resulted in an 87.5% drop in complaints against officers for the city of Rialto, California, and the City of Pittsburgh Bureau of Police saw their numbers decrease by 74%.
In this webcast you’ll learn how Microsoft and TASER are leveraging the cloud to deliver breakthrough solutions for video capture, analysis, and collaboration within agencies - all part of driving safer communities.
With 76% of today’s customers using self-service channels to resolve their product and service issues, the Modern Customer Service Team enables its customers to engage effortlessly with them through the channel of their choice, using any device.
In this webcast, we'll explore how Service | Microsoft Dynamics CRM can help you decrease call volumes and increase customer satisfaction and loyalty by providing customers omni-channel self and assisted engagement options to obtain the answers they need when they need them, the ability to provide feedback via social and surveys, and more. That equates to IT-enabled cost-savings, delivered via Microsoft’s secure Cloud.
MuleSoft's Anypoint Platform is a very powerful integration tool. But what do businesses need to know to make the deployment of MuleSoft as simple as possible? Sr. Enterprise Solutions Architect, Eugene Berman, will provide businesses a turnkey solution to get MuleSoft up and running at any business quickly and with low friction.
Stephen Wu, of Counsel - Silicon Valley Law Group and Max Ball, Manager, Contact Center Product Marketing, 8x8
If your phones and other communications services lack proper security you may be exposed to the threat of fines, or worse yet, a serious breach. Don’t get caught off guard. Make sure you are fully compliant with HIPAA rules and regulations.
•Learn why communications security is an increasing concern for healthcare organizations
•Learn what to look for in a secure unified communications system
•Learn why a business associate agreement from your communications provider is important
Did you know it's your responsibility to verify the compliance of your communications vendors as well as yourself? Find out what this entails and much more during our live webinar.
Tina Liu, Sr. Product Marketing Manager, Virtual Office, 8x8
Done right, expanding your organization internationally can be a boon to your business. Done wrong, it becomes a minefield. To expand across borders, your communications infrastructure must be global-ready. This webinar will guide you through which pitfalls to avoid and what to look for in a global-ready communications system. In this eye-opening webinar, experts will discuss:
· Creating a local presence in your target countries
· Ensuring consistently high call quality in any location
· International regulatory and emergency services concerns
· Number porting considerations
Mike Gannotti, Technical Architect; Tom Hameed, Technical Architect, Microsoft
Modern teams require modern tools. And modern tools require intelligent design to get your teams to focus on the things that matter, your business goals.
In this session you get a glimpse into what Microsoft sees as the future of modern work in a mobile, cloud first world and how your teams can get the most out of it. Also, you will get ideas of how to best leverage the latest and greatest in Skype for business and how to reinvent the way your teams collaborate. You will also see how we have elegantly designed complementary tools like Groups, connected ideas in OneNote, and simplified work management in Planner as integral pieces of the modern meeting experience.
Providing the tools for increased employee productivity
Unified communications simplifies and integrates all forms of communications within the enterprise. By ‘unifying’ phone, e-mail, chat, voice mail, fax and other key processes related to internal and external communication, you can automate all forms of human and device communications into a common user experience. As a result, organizations will optimize business processes, enhance human communications, reduce latency and manage flows while eliminating device and media dependencies.