The Business Benefits of Unified Communications

Presented by

Christopher Barrow, Unified Communications Solutions Director for Avaya

About this talk

Christopher Barrow is a Unified Communications Solutions Director for Avaya Europe, Middle East and Africa (EMEA), focusing on the company’s Unified Communications solutions and products. Chris works with customers across Europe to show how Avaya’s products fit within the business infrastructure. Prior to this role, Barrow was manager of analyst relations, Avaya EMEA. Chris started his career as a customer support engineer for Lucent Technologies, and worked closely on the campaign to ensure all Lucent customers were Year 2000 compliant. After that, he spearheaded the creation of the Avaya executive briefing centre, which has evolved into a showcase for Avaya solutions and is one of the busiest centres for Avaya worldwide.

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Unified communications simplifies and integrates all forms of communications within the enterprise. By ‘unifying’ phone, e-mail, chat, voice mail, fax and other key processes related to internal and external communication, you can automate all forms of human and device communications into a common user experience. As a result, organizations will optimize business processes, enhance human communications, reduce latency and manage flows while eliminating device and media dependencies.