Energizing your Workforce through Unified Communications

Manage webcast
Mark Swendsen, ShoreTel UK Ltd, Managing Director EMEA
Energizing your Workforce through Unified Communications
Jul 2 2009
35 mins
Energizing your Workforce through Unified Communications
Join us for this summit:
More from this community:

Collaboration and UC

  • Live and recorded (848)
  • Upcoming (16)
  • Date
  • Rating
  • Views
  • Channel
  • Channel profile
  • Transitioning to Cloud Communications: An Overview of Key Questions and Consider Recorded: Jul 30 2015 15 mins
    Josh Davis- SE, Matt McGinnis- Sr Director, Product Marketing, Jose Pastor- VP Product Management, Curtis Peterson- VP Ops
    The worldwide adoption of cloud technology includes business communications. This video is a compilation of sessions exploring vital transition topics including: why cloud is the right solution for a growing business; the cost analysis of old technologies versus the cloud; how cloud communications works at uniting multiple office locations; and ways to make a smooth transition to a cloud phone solution.
  • Does more tech equal better team collaboration? Recorded: Jul 29 2015 33 mins
    Niel Levonius, Director, Product Marketing; David Van Der Steen, Product Marketing; Jim Payne, Product Marketing, RingCentral
    In this increasingly distributed work world, close collaboration among employees can't be taken for granted. But what does it take to keep your employees engaged and motivated? In this interactive webinar, our panelists discuss the foundations of effective team dynamics, what workstream conversation and collaboration means today, and how collaboration tools can impact employee productivity.
  • Number porting 101: The What and When of Porting to a Cloud VoIP Phone System Recorded: Jul 23 2015 36 mins
    Troy Hess, Number Transfer Service Delivery Manager, RingCentral Inc
    Number porting is a meticulous process. You want to do the right thing at the right time, or you could throw off your transition schedule. We’ll take you through the timeline and point out the pitfalls so that you can transition to your new cloud phone system without a hitch.
  • Practical Advice Today to Survive a Disaster Tomorrow Recorded: Jul 22 2015 47 mins
    Mehdi Salour, Senior VP, Network Operations, 8x8
    The next disaster is right around the corner. Whether in the form of a hurricane, flood, tornado, or over-eager cable cutter, events outside your control can impact your business. Planning ahead now will minimize any negative effects and keep your business protected. Join this session to hear practical advice to keep your business running when disaster strikes.
  • ONF Atrium Release 15A: An Open Source SDN Distribution Based Router Recorded: Jul 21 2015 59 mins
    Marc LeClerc, NoviFlow; Bithika Khargharia, Extreme Networks; Saurav Das, ONF
    The Open Networking Foundation (ONF), a non-profit organization dedicated to accelerating the adoption of open Software-Defined Networking (SDN), has released Atrium, an open SDN software distribution designed to help the networking industry as a whole more easily adopt open SDN by fostering an open ecosystem of interoperable applications, controllers, and hardware-based OpenFlow switches. This webinar will examine the needs that drove the creation of Project Atrium, its objectives, elements, how it works and how it will evolve as SDN becomes more broadly deployed in brownfield networks.
  • Create Your Perfect Phone System with SaaS + PaaS Recorded: Jul 21 2015 42 mins
    Brandon Knight, VP Contact Center Optimization, Corvisa
    With multiple options for communication solutions and providers, it’s hard to determine the right one for your business. Many times, businesses end up conforming their processes based on the limitations of their software, making management and user adoption a challenge. So, how can you find the right phone solution for your business and ensure that it will last?

    Learn how Platform as a Service (PaaS) offerings can pair with cloud communications solutions to help put you back in control of how your processes work with your software.

    In this session we’ll discuss:

    ● What is PaaS
    ● How PaaS and SaaS can work together to create your ideal communications solutions
    ● Key benefits for your internal teams and your bottom line
  • Top 10 Tips Executives Need to Know About Next-Gen Business Communications Recorded: Jul 16 2015 52 mins
    Roberta J. Fox, Chairman & Chief Innovation Officer and Stephen W. Lawson, Chief Technology Advocate, FOX GROUP Technology
    Navigating through the changing communications technology landscape (not to mention ever-changing vendor hype) can be a challenge for any business or technology professional charged with managing the oversight of assessing, designing, selecting and installing new technologies.

    In this fast-paced session the senior FOX GROUP leaders will provide you with their insights to help you navigate this complex changing new world of UC, VoIP, telecom and Internet of Things. They separate the fact from fiction with an objective, vendor-neutral perspective based on extensive experience helping enterprise, government and non-profit organizations of all sizes assess, select and deploy next generation technology solutions.

    Join us for a 'Fireside Chat' with international Communications Technology Expert, Roberta J. Fox, Chairman and Chief Innovation Officer of FOX GROUP Technology, as she presents the top trends, issues and considerations in Unified Communications , Telecommunications and Internet of Things. She will be joined by Stephen W. Lawson, Chief Technology Advocate who will provide his insight and opinions from an IT operations and human resource perspective.
  • Your PBX is Killing Your Business Recorded: Jul 15 2015 41 mins
    Mike Reinhart, Senior Product Marketing Manager, 8x8; David Leach, Business Communications Consultant
    Rapid innovation in technology continues to elevate the state-of-the-art in business communications. The problem is, your PBX can’t keep up and it’s killing your flexibility and business growth. Fortunately, you do have other options for advanced voice, unified communications and contact center solutions.

    This session focuses on how turning to the cloud can give your business the edge you need to compete and win.
  • IT Experience: How I evaluated and Deployed Hosted VoIP Recorded: Jul 15 2015 37 mins
    Michael Parent, Systems and Network Administrator for a construction supply company
    Want an inside look at how someone else determined whether VoIP was right for their organization? Hear it from one of your fellow community members.

    Join Michael Parent, Systems and Network Administrator for a first-hand discussion of how he evaluated VoIP solutions, implemented his final choice, and his experience since then.

    Michael will cover:

    · Business needs: Why Hosted VoIP was an option

    · Technical evaluation: what to know, and what’s just hype

    · Hosted vs. on-premise vs. asterisk: pros & cons

    · Network readiness: what’s a must, what’s nice to have, and what’s a deal-breaker

    · Vendor selection: Tips to make this not a nightmare
  • Next Gen Phone Management: You're In Charge, Not Your Phone System Recorded: Jul 15 2015 29 mins
    Michael Sterl, Vonage Business
    Gone are the days when you could select a phone system based on a couple of key features. In today's business world of BYOD and global workforces, you need a solution that will keep your team connected and integrate with the applications you use to run your business.

    With a cloud-based phone system, you have the opportunity to combine business workflow and call flow as well as address the integration requirements needed for "next gen" phone system management. From app integration to self service portals, Vonage has created a next gen Cloud PBX to assist 1 to 1000+ employees. Join our webinar to learn how to manage your phone system and become more efficient with integration and mobility features.
  • Unleash Your Voice: UC in the Cloud Recorded: Jul 15 2015 22 mins
    Brian Moore, VP of Sales, Jive Communications
    The benefits of deploying your UC in the cloud are becoming more and more compelling. In this webinar we will discuss the ability of Cloud UC platforms to reduce costs, add flexibility, and increase ease of use. The UC suite as well as cloud deployment technology are changing the way organizations interact and operate. Learn how your business can benefit from this powerful solution and Unleash Your Voice!
  • Staying agile in the age of the customer: how the cloud powers contact center Recorded: Jun 24 2015 26 mins
    Niel Levonius, Director, RingCentral Product Marketing
    Forrester Research has stated that we are in the Age of the Customer. US Consumers say they’ve had unsatisfactory service interactions and want resolution on their terms. The proliferation of customer devices has shifted perspectives and expectations, increasing the need for companies to be available to customers across channels and on the customer’s terms. Join Niel Levonius as he discusses the age of the customer and how a cloud contact center supports the customer on their terms.
  • Forrester Webinar - Proficiently Producing Productive People in Contact Centers Recorded: Jun 23 2015 65 mins
    Art Schoeller, Vice President, Principal Analyst, Forrester; Mayur Anadkat, Director of Product and Solution Marketing, Five9
    This webinar will explain how contact centers can improve their agent productivity, and how that effects overall company bottom line. Join Five9 guest Forrester Research analyst Art Schoeller as he explains the value of top-notch behind the scene tools in your contact center.

    As customers continue to demand higher quality service interactions, the contact center agent has had to step up to the challenge. But is the technology behind the scenes promoting these improvements, or hindering the entire process?

    Between self-service to omnichannel solutions, there are a multitude of avenues in which agents can assist in customer interactions. Having the right solution as the driving force behind the scenes in your contact center enables agents to not only better serve customers, but improve efficiency and ultimately sell more.

    Attendees of this webinar will learn:
    •How to handle increasingly complex customer interactions
    •What to look for to efficiently manage multiple channels
    •Additional tools that agents should have at their fingertips to better answer customer inquiries
  • The 3 Hot Buttons for UC Recorded: Jun 23 2015 60 mins
    Jon Arnold, Richard Winslow
    Noted industry analyst Jon Arnold provides an update on 3 hot button UC trends that decision makers need to consider with the cloud. To complement this industry-based perspective, ShoreTel's Richard Winslow will explain how ShoreTel is addressing these trends. Jon and Rich will also converse about how these trends are evolving and where the opportunities lie for businesses. Specifically, you will learn about the latest developments and implications in the following areas:

    1. How you can leverage the cloud to scale your business with UC.
    2. Why application integration matters and what to look for in a hosted partner.
    3. What security vulnerabilities you need to understand with the cloud

    Jon Arnold is Principal of J Arnold & Associates, an independent telecom analyst and marketing consultancy with a focus on communications technologies such as VoIP, Unified Communications, video, SIP trunking and the cloud.
  • 4 Best Practices for Creating a High Performance Culture Recorded: Jun 18 2015 61 mins
    Ian Mackenzie, CFO, RESULTS.com
    How prepared are you to drive improved performance and revenue? Is your talent ready? How about the entire company? Improving company culture alongside financial performance is the challenge of this decade.

    There are countless article, blogs, etc. about employee engagement from OKRs to KPIs. The point? “Ideas are easy, but execution is everything!”

    In this webinar, we’ll go beyond the theory of employee engagement and uncover the 4 best practices required to create a high performance culture with tangible things you implement in your organization immediately. Learn how to engage Gen Z, Gen Y, and your entire company.
  • Supporting a Growing Mobile Workforce with Cloud Communications Recorded: Jun 17 2015 34 mins
    Matt McGinnis, Senior Director, RingCentral Product Marketing
    The modern workforce is more mobile than ever before. Between 2013 and 2015, Gartner predicted an increase in mobile workers of nearly 30% globally. Matt McGinnis, Senior Director, Product Marketing will discuss the importance of cloud communications in supporting this shift and how IT can support an ever growing and dynamic mobile workforce.
  • Top 5 Ways to Reduce Your IT Footprint Recorded: Jun 10 2015 44 mins
    Brandon Knight, VP Consulting Services
    Dealing with multiple vendors is a huge drain on time for business owners and managers. Finger-pointing between vendors, patchworking systems together only to have functionality still fall short and diluted strategic visions are some of the downfalls companies experience when they work with multiple vendors.

    In this webinar we’ll discuss how reducing your IT footprint is critical for your business success, along with:

    - How cloud solutions can help
    - Tips for consolidating vendors and systems
    - Patchworking vs seamless integrations
  • What’s the future of work? Are you ready to embrace change? Recorded: Jun 3 2015 2 mins
    Ben Ridler, CEO and Founder, RESULTS.com
    Everyday huge amounts of money, time, and energy are wasted on unproductive activities. Everyday managers make subjective calls using old data and hearsay. Everyday people change jobs because they don’t feel they are acknowledged. Everyday companies fail because they can’t adapt to changing conditions.

    At RESULTS.com we believe that the same things that drive athletes can drive better business results. We believe business can be made more like sport - more fun, more fascinating, and more fulfilling. Take a look at today’s best workplaces, they get this, and they have a great company culture – outperforming their competitors by 200%. Listen to what our CEO, Ben Ridler, has to say about the future of work and how RESULTS.com plans to change the way we all view work.
  • When Does Hosted VoIP Make Sense? Recorded: Jun 2 2015 28 mins
    Joshua Davis, Team Lead, RingCentral Sales Engineering & John Ross, Manager, RingCentral Global Customer Care
    Where hosted VoIP fits in the array of business phone solutions? Joshua Davis, Team Lead, Sales Engineering, who was on the IT side managing telecommunications for over 10 years before joining RingCentral early in 2012, and John Ross, Manager, Global Customer Care, who knows his marketing hype from implementation reality, discuss four areas IT should review before choosing a category of business phone solutions:

    •Business/user needs
    •Networking & bandwidth requirements
    •IT resources and expertise
    •Budget parameters

    They list key factors to consider and the pros and cons of each telephony solution. Because the truth is, what’s right for company isn’t necessarily right for another.
  • The Path to Simplicity: Four Steps to Simplifying Cisco UC Provisioning Recorded: May 21 2015 29 mins
    Felix Delgado, Product Solution Specialist, Akkadian Labs
    Felix Delgado explores the labyrinth of provisioning users and devices within Cisco’s UC environment.

    While coworkers rely on mobile messaging, teleconferencing and single number reach, hiding in the background is the confusing, and time consuming task of configuring these Unified Communication conveniences. Without software tools to help navigate, one wrong click can lead to problems for the end user’s phone, voicemail or presence.
Providing the tools for increased employee productivity
Unified communications simplifies and integrates all forms of communications within the enterprise. By ‘unifying’ phone, e-mail, chat, voice mail, fax and other key processes related to internal and external communication, you can automate all forms of human and device communications into a common user experience. As a result, organizations will optimize business processes, enhance human communications, reduce latency and manage flows while eliminating device and media dependencies.

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: Energizing your Workforce through Unified Communications
  • Live at: Jul 2 2009 11:00 am
  • Presented by: Mark Swendsen, ShoreTel UK Ltd, Managing Director EMEA
  • From:
Your email has been sent.
or close
You must be logged in to email this