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Energizing your Workforce through Unified Communications

Mark Swendsen, ShoreTel UK Ltd, Managing Director EMEA
Energizing your Workforce through Unified Communications
Jul 2 2009
35 mins
Energizing your Workforce through Unified Communications
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Collaboration and UC

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  • Creating a High Adoption Strategy for UCC May 14 2015 4:00 pm UTC 45 mins
    Steve Leaden, President, Leaden Associates, Inc.
    Unified Communications and Collaboration has been here over 8 years, and yet adoption of the technology has been marginal at best. Yet there are best practices for implementing a highly successful UCC adoption strategy.

    Join Independent UC consultant and industry expert Steve Leaden for this lively BrightTalk Webinar and learn:
    - Understanding the market drivers that are driving adoption for UCC today
    - Learn the process for high adoption, from Assessment to Procurement to best Implementation strategies
    - Discover the key elements that drive high adoption UCC rates
    - Identify the discovery process for moving your UCC project forward
    - Identify the ROI factors for getting project approvals and ways of paying for a UCC project from day one
    - Learn about use cases and test bedding as strategic stepping stones in the process
    - Leverage best practices for a successful, high adoption UCC environment
    - From this Webinar you will take away a baseline for how to leverage strategies for delivering a high adoption UCC model for your own organization.
  • Business Continuity = Work From Home? Ha Ha Ha Ha! Apr 28 2015 6:00 pm UTC 45 mins
    Howard Mannella, Managing Principal, Alternative Resiliency Services Corp
    How often have you heard, “We don’t need a Business Continuity Plan because Everyone Can WFH (Work From Home)!” How many times has this oft-quoted bromide been an excuse for lack of proper planning? How many times has this strategy been proven to be inadequate? Who will be the next organization to learn the hard way? Will it be yours?
    In this discussion you will learn:
    · The common myths about working remotely

    · The pitfalls and problems you will encounter

    · Why WFH is an essential but not complete solution

    · Lessons learned from practice – and actual – mass Work From Home events

    · How to strengthen your WFH strategy and mitigate the shortcomings
  • Implementing a Cloud-based Communication System: 3 Key Components Apr 22 2015 3:00 pm UTC 15 mins
    RingCentral
    Implementing a communication system for a growing business is no easy task. Between the time of design and implementation, a magnitude of factors may arise that require on-the-fly changes to the process. In this short video, hear about “zero-down implementation” that allows for flexibility in deploying a reliable system that is able to support the growing needs of the business. Learn more about:

    - Assembling an experienced team
    - Planning and designing phase
    - Deployment and training
  • Traditional PBX vs Cloud Communications: A Customer Weighs-in Apr 15 2015 5:00 pm UTC 15 mins
    RingCentral
    Coldwell Banker Mid-America Group is a real estate brokerage with approximately 200 agents in central Iowa. Recently the company switched from an expensive Avaya PBX system to a RingCentral cloud communications solution. Director of IT Paul Clowser says, “Agents now have much more control over their needs without having to contact IT.”
  • Three Ways to Increase Productivity with Unified Communications Apr 7 2015 5:00 pm UTC 45 mins
    John Scarborough, SVP Marketing & Product Management, MegaPath
    Year-over-year, the number of organizations moving from one-off communication tools to a more collaborative approach are growing dramatically. A key driving force behind this shift is the increase in worker mobility. Research shows that within 3 years, 51% of organizations will be doing businesses primarily over mobile devices. Without the presence of a unified communication system, the increase in mobility may not translate into an increase in productivity.

    In this webinar, you will learn three ways to increase productivity with your unified communications platform.
  • Easing Your Transition to a Cloud Phone System Apr 7 2015 3:00 pm UTC 15 mins
    RingCentral
    When organizations are looking at a phone system, they have two paths they can take — upgrading their entire on-premise equipment in each office or evaluate a cloud-based system. Marty Piombo, VP of Partnership Development at RingCentral, discusses what it takes to transition to a phone system in the cloud and the benefits it can provide.
  • Lyft Case Study: Achieving Growth with Cloud Communications Apr 1 2015 5:00 pm UTC 15 mins
    RingCentral
    Pick up your smartphone, tap a button, and get a lift to wherever you need to go. That’s the idea behind Lyft, the San Francisco-based company whose service is now available in five major metropolitan areas.

    “We wouldn’t be able to operate at this capacity without a product like RingCentral,” says Adam Fishman, Director of Growth and Operations. “We needed something that was fast, scalable, and had all the features we were missing.”

    With RingCentral, Lyft has realized an exponential growth in productivity, including:

    -An increase in call-back rates from 5% to nearly 50%
    -More than 100% improvement in outbound call volume

    Watch the video to understand the role cloud communications plays in turning a good idea into something revolutionary.
  • How to Choose a Secure Collaboration Castle Recorded: Mar 25 2015 48 mins
    TJ Keitt, Senior Analyst, Forrester Research and Peter Brown, Director, Product Marketing, Intralinks
    The continued growth of the business networks that employees, partners and customers use to share information is driving the need for collaboration tools that are available beyond firewalls, on any device. With the cloud emerging as the preferred place for these technologies, and a crowded landscape of potential vendors, how can your organization make the right choice?

    Join Forrester Research Analyst TJ Keitt and Product Marketing Director Peter Brown of Intralinks as they review:

    - The emerging types of cloud collaboration technologies and the key considerations to think through
    - The inherent value in having a collaboration platform that connects people to information
    - How to align the organizational need to collaborate while keeping information secure at every touchpoint
  • 5 Reasons to Deploy File Sync in a Private Cloud Environment Recorded: Mar 24 2015 27 mins
    Trace Ronning, Content Marketing Manager, eFolder
    The “consumerization of IT” is largely represented by public cloud services. But when it comes to cloud file sync – a technology that is centered on storing, accessing, and sharing data – many businesses are taking pause at public hosting. In this BrightTALK exclusive webinar, learn why deploying cloud file sync in a private environment may be worth considering.
  • Cost Analysis of On-Premise vs. Cloud Phone Systems Recorded: Mar 24 2015 3 mins
    RingCentral
    There are more costs to your phone system than you think. From capital expenditures to software upgrades, your phone system could be costing you. Join Matt McGinnis, Senior Director of Product Marketing at RingCentral, as he discusses the total cost of ownership (TCO) of an on-premise phone system and how you can see up to a 70% savings on your phone bill.
  • The State of the Internet of Things: Opportunities and Roadblocks - Expert Panel Recorded: Mar 19 2015 64 mins
    James Hogan, Vista Ventures; Mac Devine, IBM; Stephen Mellor, IIC; Jeff Smith, Numerex; Darin Andersen, CyberUnited
    The Internet of Things (IoT) has now become a mainstream term but much of the attention is focused on the latest gadgets rather than its potential in super-charging efficiencies of every industry sector. Whether it's using connected devices to monitor the health of a patient or an elderly relative in their homes, GE"s smart jet engines that transmit terabytes of data on its condition in-flight or ensuring miners' safety and productivity with integrated communications, tracking and real-time analytics; Internet of Things can have a monumental impact on global economy, with the forecast of over $14 trillion in the next two decades, according to latest research by Accenture.

    But what does this all mean for IT professionals? Beyond the trade show gadgets, IoT initiatives require immense support from all IT functions. Collecting, storing and alayzing immense amounts of data, which can be easily accessed in the cloud at any time and securely shared across connected devices is no easy feat. Moreso, a standardized set of guiding principles is essential for governance and proper implementation of every supported initiative.

    Join this expert panel session, featuring some of the leading industry minds, as they share unique perspectives and vision into into the future of IoT and join the conversation in an interactive Q&A session at the end of the presentation.

    Panelists include:
    - James Hogan, Managing Partner, Vista Ventures
    - Mac Devine, Vice President SDN Cloud Services and CTO, IBM Cloud Services Division
    - Stephen Mellor, CTO, Industrial Internet Consortium
    - Jeff Smith, CTO & EVP, Numerex
    - Darin Andersen, CEO, CyberUnited
  • Goals: An Overlooked Weapon for Success Recorded: Mar 17 2015 62 mins
    Stacia Sherman Garr, VP, HR & Talent Management Research, Bersin by Deloitte; Kris Duggan, CEO, BetterWorks
    Many leaders talk about the need for increased engagement and continuous feedback, but many of them are missing a key component of enabling this to happen: continuously clear and compelling employee goals. In this webcast, Stacia Sherman Garr, Vice President of HR & Talent Management Research at Bersin by Deloitte, will share some of her newest research on the role of goals in employee engagement and business outcomes. In addition, she will discuss some of the features of new goal technology systems and how those features can enable a fundamentally new approach to goal management.

    Attendees will learn:
    - Why goals are critical to employee engagement and organizational performance
    - Three principles and seven practices to improve employee goal management
    - How technology can evolve employee goal management
  • Achieving High Quality of Service in the Age of Mobility and Cloud Recorded: Mar 17 2015 4 mins
    RingCentral
    Quality of Service (QoS) is essential to growth of every organization. Building a high quality, reliable and flexible network infrastructure is particularly challenging with continuously growing network demands imposed by today’s mobile workforce. For that reason, many IT professionals are looking into the clouds for answers.

    Join Curtis Peterson, SVP Operations at RingCentral, as he outlines the advantages of the over the top service model in achieving business agility and high QoS.
  • The Evolution of Communications in Healthcare Recorded: Mar 15 2015 42 mins
    Eric Wicklund, Editor, mHealth News & Niel Levonius, RingCentral
    Recent research reveals that care providers are using mobile technologies to enhance care coordination and improve patient satisfaction.

    Are you and your IT team equipped to support mHealth easily and affordably?

    Join Eric Wicklund, editor of mHealth News and Niel Levonius of RingCentral for this informative 20 minute presentation on trends in cutting edge healthcare communication technology from secure BYOD communications to advanced care coordination platforms. You will learn how:

    IT can support healthcare providers to improve outcomes with real-time, secured mobile communications
    Mobile, cloud platforms can facilitate care provider and patient engagement
    IT can leverage communications solutions that minimize maintenance time and costs
  • Embedded Communications are Changing the Game for App Providers Recorded: Mar 11 2015 26 mins
    Bob Fasano, VP Worldwide Business Development, Cloud, GENBAND; Patrick Gilbert, VP, Business Development, GENBAND
    Embedded Communications is exploding! Gartner estimates more than 26 billion embedded devices will be on the market in the next five years. This session will explore the drivers behind the rapid growth in embedded communications and the opportunities that exists for application providers to take advantage of Real Time Communications. The session will include use cases of how forward-thinking companies and app providers are leveraging embedded communications into their platforms to improve customer engagement and offer new product capabilities. We’ll answer the following questions:

    - How do I embed Real Time Communications?

    - How Cloud delivery models pave the way to easy integration to leveraging APIs, SDKs, and Quick Starts?

    - What type of Communications and Collaboration capabilities can I embed into my Applications?
  • Is Cloud the Answer For a Growing Business? Recorded: Mar 11 2015 3 mins
    RingCentral
    What advantages does cloud provide to a growing business?

    Regardless of the organization’s size, industry or geographic location, decision makers and IT staff always look to ensure reliability, flexibility and adaptability of their network infrastructure.

    As businesses expand to multiple locations, instant and reliable communication between remote workers becomes a necessity. Find out what advantages a cloud-based communication system provides over an on-premise legacy solution.
  • Why CEOs Expect IT to Bring Cloud Collaboration to the Strategy Table Recorded: Mar 10 2015 57 mins
    Clint Edwards, Polycom - Vi Chau, RingCentral - Paul Clowser, Coldwell Banker Mid-America Group
    Do Your Workers Meet in the Cloud?

    Enterprises are only realizing 43% of technology's business potential according to Gartner. At the same time, most CEOs see IT’s role evolving over the next several years to become more involved in business strategy. Do you have a plan to drive innovation with new technologies such as cloud voice and video conferencing?

    Sign up for this live eSeminar to hear Clint Edwards, Polycom VP Global Cloud & Service, describe why 2014 is the Year of the Cloud. As a leader in cloud-based collaboration, Polycom understands the dramatic ways that mature cloud communications are disrupting old models by enabling mobile and distributed workforces. Vi Chau, Director, Product Management at RingCentral will also give a glimpse of how cloud technologies uniquely integrate mobile workers into the core business. Finally, RingCentral customer Paul Clowser, Director of IT, Coldwell Banker Mid-America Group will describe the tangible benefits his company has gained from cloud collaboration.

    Join this eSeminar and discover how:

    •VoIP cloud has evolved and the mobile and collaboration capabilities you can leverage today

    •Better phone system integration can eliminate lost deals through delays in communication

    •To achieve economic benefits from integrating mobile and remote workers through voice and video conferencing
  • Hosted VoIP and SaaS integrations: Easy integrations make IT a productivity hero Recorded: Mar 9 2015 44 mins
    Marco Casalaina - , VP of Integrations at RingCentral
    Many IT people hear “integration” and envision a nightmare of disparate solutions, inflexible legacy systems and undocumented APIs. One of the advantages of a hosted VoIP business phone solution is the ability to easily integrate with mission-critical SaaS applications for greater productivity, collaboration and customer interaction. In this webinar, Marco Casalaina, VP of Integrations at RingCentral, will provide an overview of current integrations, show how to implement them, and suggest what to ask when evaluating hosted VoIP solutions and their integration potential.
  • Never Worry About Managing BYOD Again! Recorded: Mar 5 2015 44 mins
    Lanny Gray, SVP Sales, Nuvestack
    Business computing is changing before our eyes. Physical PCs and servers cannot keep pace with the mobile workforces of today or tomorrow. BYOD (Bring Your Own Device) is no longer a “nice to have”, it is a “must have”. The problem most companies face is providing secure and controllable access – anytime, anywhere – to the data, applications, tools and resources required to maintain an enterprise network. DaaS is quickly becoming the leading solution for companies to adopt a comprehensive BYOD policy while actually increasing security and ubiquitous access. Join Nuvestack, the leader in DaaS technology, for an informative and insightful look at what it really takes to implement and manage DaaS as a BYOD strategy.
  • Unified Communications in the Mobile World: Business Benefits Recorded: Mar 5 2015 39 mins
    John Scarborough, SVP Marketing & Product Management, MegaPath; Todd Carothers, EVP Marketing & Products, CounterPath
    Every year, businesses are making the decision to adopt a Unified Communications platform. Why? The reason is simple – Unified Communications capabilities save companies time and money, and increases productivity.

    Today’s mobile and resource-challenged workers require more freedom and flexibility in how they communicate with their colleagues, teams, partners and customers. Instant Messaging, Presence, Voice and Video Calling, SMS Texting, and Screen Sharing features enable employees to easily connect with their colleagues, partners and customers. Each of these tools have an associated cost, which can add up quickly per user. By removing the a la carte price tags and contracts and rolling all of the tools into one unified platform, both the business and its employees reap the benefits.

    In this webinar, we will cover the following:

    - Typical per-user spend on Screen Share, Video Conferencing, Presence, and IM tools

    - Why businesses are moving to Unified Communications

    - Features of a Unified Communications system
Providing the tools for increased employee productivity
Unified communications simplifies and integrates all forms of communications within the enterprise. By ‘unifying’ phone, e-mail, chat, voice mail, fax and other key processes related to internal and external communication, you can automate all forms of human and device communications into a common user experience. As a result, organizations will optimize business processes, enhance human communications, reduce latency and manage flows while eliminating device and media dependencies.

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  • Title: Energizing your Workforce through Unified Communications
  • Live at: Jul 2 2009 11:00 am
  • Presented by: Mark Swendsen, ShoreTel UK Ltd, Managing Director EMEA
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