ICE [Ep.4]: Analytics' Role in Improving DCX

Presented by

Robin Gareiss, President and Founder, Nemertes Research

About this talk

Intelligent Customer Engagement Series [Ep.4]: Analytics' Role in Improving DCX Information is king, and without both real-time and historical data, it's nearly impossible to deliver the experience customers are expecting. Analytics tools are providing incredible insight to companies about customer sentiment, agent performance, and predictive actions. In this webinar, learn how successful organizations are using analytics to drive more revenue, reduce costs, and improve the customer experience.

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Unified communications simplifies and integrates all forms of communications within the enterprise. By ‘unifying’ phone, e-mail, chat, voice mail, fax and other key processes related to internal and external communication, you can automate all forms of human and device communications into a common user experience. As a result, organizations will optimize business processes, enhance human communications, reduce latency and manage flows while eliminating device and media dependencies.