Workplace Collaboration: 2020 Predictions

Presented by

Irwin Lazar, VP and Service Director, Nemertes Research

About this talk

What are the hot collaboration trends heading into 2020 and beyond? And more importantly, what should IT leaders do to ensure success? Join Nemertes' Service Director, Irwin Lazar, to learn the critical developments that will shape workplace transformation in the next year. The following topics will be covered: - Calling platforms and the shift to the cloud - Team collaboration as the new work hub - Meetings and video-centric collaboration - Workflows, APIs, and CPaaS - AI, Machine Learning, and Robotic Process Automation - Analytics, security, and management We look forward to sharing this information with you!

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Unified communications simplifies and integrates all forms of communications within the enterprise. By ‘unifying’ phone, e-mail, chat, voice mail, fax and other key processes related to internal and external communication, you can automate all forms of human and device communications into a common user experience. As a result, organizations will optimize business processes, enhance human communications, reduce latency and manage flows while eliminating device and media dependencies.