Covid-19 Pandemic: Impact on Virtual Workplace Collaboration Now & in the Future

Presented by

Robin Gareiss, President and Founder, Nemertes Research

About this talk

The Covid-19 global pandemic has drastically affected how people work. Practically overnight, organizations had to move employees and contact center agents to home offices, complete with security, connectivity, and access to apps. This study, conducted with 460 companies from April 2-7, analyzes: * How many companies had employees work from home before and after the pandemic * What percentage of employees work at home full- and part-time * What challenges they faced moving employees to home offices * Whether they plan to continue allowing employees to work from home after the pandemic is behind us * What's driving the decision to allow or not allow people to work from home * When companies have had a good experience and plan to continue to work from home, which vendors do they use?

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Unified communications simplifies and integrates all forms of communications within the enterprise. By ‘unifying’ phone, e-mail, chat, voice mail, fax and other key processes related to internal and external communication, you can automate all forms of human and device communications into a common user experience. As a result, organizations will optimize business processes, enhance human communications, reduce latency and manage flows while eliminating device and media dependencies.