CBA [Ep.5] Optimizing UC Management

Presented by

Irwin Lazar, VP and Service Director, Nemertes Research

About this talk

Cost-Benefit Analysis Series [Ep.5] IT leaders have a variety of approaches when it comes to managing and administering UC applications including voice and video. They can leverage vendor-provided tools, or they can invest in third-party specialty tools designed specifically for UC management. In this webinar we'll share our latest research on how best to manage UC performance, utilization, and provisioning and show how the use of specialty tools can deliver quantifiable return on investment

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Unified communications simplifies and integrates all forms of communications within the enterprise. By ‘unifying’ phone, e-mail, chat, voice mail, fax and other key processes related to internal and external communication, you can automate all forms of human and device communications into a common user experience. As a result, organizations will optimize business processes, enhance human communications, reduce latency and manage flows while eliminating device and media dependencies.