Tivoli Netcool Service Quality Management Center

Presented by

Bryan O'Brien Tivoli Product Manager, Telco Services

About this talk

The IBM Tivoli Netcool Service Quality Management Center is an end-to-end, integrated approach to service quality management, designed to address the broad range of requirements for managing both service quality and the customer experience. It is a modular, automated solution built on a common platform that incorporates information from network, service, IT, transactional and operational data sources. The IBM Tivoli Netcool Service Quality Management Center improves your ability to visualize, prioritize and communicate service quality information. With this solution, you can quickly identify, isolate, diagnose and resolve customer impacting problems to help maximize responsiveness. And by responding more effectively to customers, you can reduce churn, positively affect the uptake of that particular service, and impact a subscriber’s willingness to try new services.

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Unified communications simplifies and integrates all forms of communications within the enterprise. By ‘unifying’ phone, e-mail, chat, voice mail, fax and other key processes related to internal and external communication, you can automate all forms of human and device communications into a common user experience. As a result, organizations will optimize business processes, enhance human communications, reduce latency and manage flows while eliminating device and media dependencies.