Analyst Study and ROI of IBM Tivoli Netcool Customers

Presented by

Elisabeth Rainge, Prgm Director, IDC; Scott Sobers, Prgm Director, IBM Tivoli

About this talk

In a recently commissioned white paper* sponsored by IBM, Profitability and OSS Support: A Return on Investment Analysis of IBM Tivoli Netcool, IDC analyzes 14 mobile and fixed line communication service providers in multiple geographies that have implemented the IBM Tivoli Netcool suite. Join us for this special webcast with featured guest speaker, IDC program Director Elisabeth Rainge, who will explore the IDC results and analysis. Also, we will discuss how customers are achieving significant benefits with IBM Tivoli Netcool and review the current market conditions. In addition, Ms. Rainge will share her insights on how to improve OPEX and service quality while reducing risk in current projects. About Elisabeth Rainge Elisabeth Rainge manages the IDC research efforts in network and telecom software and contributes expert insight and analysis to the broad IDC portfolio of network infrastructure services. She covers all aspects of the next-generation network (NGN) and VoIP infrastructure markets, including IMS. Since 1999, Ms. Rainge has studied the business value of network software through IDC ROI research. She initiated the firm’s dedicated coverage of telecom software with the introduction of the Next-Generation OSS and Billing service in 2000, and Network Test and Measurement coverage in 2003. Her areas of expertise include subscriber management, NGN/IMS, and the operational implications of new network technologies. Ms. Rainge has also covered enterprise network management markets for the IDC Distributed Management Systems service, and contributed to its Computer Networking Architectures and PC Connectivity services. Prior to joining IDC in 1994, Ms. Rainge held positions in product management, marketing and market research for a well-known technology vendor. She holds a B.A. from Boston College. *IDC White Paper sponsored by IBM, Profitability and OSS Support: A Return on Investment Analysis of IBM Tivoli Netcool, Doc# 216533, June 2009.

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Unified communications simplifies and integrates all forms of communications within the enterprise. By ‘unifying’ phone, e-mail, chat, voice mail, fax and other key processes related to internal and external communication, you can automate all forms of human and device communications into a common user experience. As a result, organizations will optimize business processes, enhance human communications, reduce latency and manage flows while eliminating device and media dependencies.