WebRTC: Is it a GameChanger?

Presented by

Phil Edholm, President, PKE Consulting

About this talk

WebRTC is a technology that is getting a lot of publicity lately. At the core it puts real-time media into browsers, enabling a new framework for communications. However, WebRTC has the potential to enable significant change, potentially transforming the entire communications landscape. With the advent of peer communications and any web server being a communications and collaboration control host, the very framework of traditional communications will be transformed. In this webinar, you will learn what WebRTC is, how it operates, how it can change enterprise communications, customer service, and virtually every web based application. We will cover Interaction Experience 2.0, the emerging convergence of WebRTC, rich media and big data that will redefine the customer interaction experience and transform Contact Centers. Beyond today’s voice and video, with new services like the data channel, WebRTC will open up new capabilities in Unified Communications and Collaboration and enable virtually anyone to have rich communications experiences without requiring joining a service or group. This seminar will help you will understand why thinking about WebRTC is critical to every communications decision today. Phil Edholm is the organizer of WebRTC World Conf & Expo, the global eco-system event for WebRTC. With over 30 years experience in creating innovation and transformation in networking and communications, Phil is recognized as an industry leader and visionary. In 2007, he was recognized by Frost and Sullivan with a Lifetime Achievement Award for Growth, Innovation and Leadership in Telecommunications.

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Unified communications simplifies and integrates all forms of communications within the enterprise. By ‘unifying’ phone, e-mail, chat, voice mail, fax and other key processes related to internal and external communication, you can automate all forms of human and device communications into a common user experience. As a result, organizations will optimize business processes, enhance human communications, reduce latency and manage flows while eliminating device and media dependencies.