Blue Cross Blue Shield Alabama - keys to contact center success

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Presented by

Tony Carter & Sharon Sherrod - BCBS AL

About this talk

CCNG speaks with member Blue Cross Blue Shield of Alabama about the success they are achieving in their contact centers and why...featuring Tony Carter, Vice President of Customer Contact and Sharon Sherrod, Operations Manager - Member Services.

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.