Top 50 Call Center Optimization Best Practices

Presented by

CCNG, VPI, MindShare, Cicero, FurstPerson, Pipkins

About this talk

From Orlando, FL to Boston, MA to Portland, OR, hundreds of call center executives, managers and IT professionals from top organizations participated in the 2009 Call Center Optimization Forum in cities throughout the world. We have assembled 50 of the top best practices being used by leading contact centers today to share them with you in this dynamic 60-minute webcast. Please join CCNG as we talk with CCOF expert organizations VPI, MindShare, Cicero, Pipkins and FurstPerson about these best practices shared throughout 2009.

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.