CGS Moved Customer Service From Acceptable to Exceptional

Presented by

Krystin Porter, Computer Generated Solutions, Ted Nardin, President and Ray, Quiñones, VP - Ideal Dialogue Company

About this talk

Computer Generated Solutions selected the training program IDEAL Agent to improve their employee-customer engagement skills. The program is designed to be delivered by internal subject matter experts, and directly addresses skills for improving the dialogue between agents and customers. The result of deployment suggests significant gains in both customer and agent satisfaction. Search - customer service, ideal dialogue, ideal agent, computer generated solutions, service improvement, employee engagement

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