CGS Moved Customer Service From Acceptable to Exceptional
Computer Generated Solutions selected the training program IDEAL Agent to improve their employee-customer engagement skills. The program is designed to be delivered by internal subject matter experts, and directly addresses skills for improving the dialogue between agents and customers. The result of deployment suggests significant gains in both customer and agent satisfaction.
Search - customer service, ideal dialogue, ideal agent, computer generated solutions, service improvement, employee engagement
Search - customer service, ideal dialogue, ideal agent, computer generated solutions, service improvement, employee engagement
Recorded
Jun 4 2010
22 mins
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Presented by
Krystin Porter, Computer Generated Solutions, Ted Nardin, President and Ray, Quiñones, VP - Ideal Dialogue Company
Krystin Porter, Computer Generated Solutions, Ted Nardin, President and Ray, Quiñones, VP - Ideal Dialogue Company
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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.
Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.
This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.
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This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.
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- Title: CGS Moved Customer Service From Acceptable to Exceptional
- Live at: Jun 4 2010 4:30 pm
- Presented by: Krystin Porter, Computer Generated Solutions, Ted Nardin, President and Ray, Quiñones, VP - Ideal Dialogue Company
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