CGS Moved Customer Service From Acceptable to Exceptional
Computer Generated Solutions selected the training program IDEAL Agent to improve their employee-customer engagement skills. The program is designed to be delivered by internal subject matter experts, and directly addresses skills for improving the dialogue between agents and customers. The result of deployment suggests significant gains in both customer and agent satisfaction.
Search - customer service, ideal dialogue, ideal agent, computer generated solutions, service improvement, employee engagement
Search - customer service, ideal dialogue, ideal agent, computer generated solutions, service improvement, employee engagement
Recorded
Jun 4 2010
22 mins
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Presented by
Krystin Porter, Computer Generated Solutions, Ted Nardin, President and Ray, Quiñones, VP - Ideal Dialogue Company
Krystin Porter, Computer Generated Solutions, Ted Nardin, President and Ray, Quiñones, VP - Ideal Dialogue Company
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- Title: CGS Moved Customer Service From Acceptable to Exceptional
- Live at: Jun 4 2010 4:30 pm
- Presented by: Krystin Porter, Computer Generated Solutions, Ted Nardin, President and Ray, Quiñones, VP - Ideal Dialogue Company
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