Best Practices to Support a Winning Culture in your Call Center

Presented by

Amy Shortreed, Call Center Manager, Progressive Insurance

About this talk

CCNG talks with member Amy Shortreed, Call Center Manager for the Progressive Insurance Phoenix, AZ contact center about their operation, culture and customer service goals and objectives. Progressive Insurance in Phoenix will be a CCNG event host in July 2010- details at web site.

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.