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CCNG & LinkedIn: Peer access through business social media

CCNG talks with David O'Ryan of LinkedIn about business social media and the impact it has in the contact center market today...and why is LinkedIn so valuable for access to peer knowledge and perspectives for industry professionals in contact center and customer care.
Recorded Jun 30 2010 15 mins
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Presented by
David B. O'Ryan, LinkedIn Enterprise Accounts
Presentation preview: CCNG & LinkedIn: Peer access through business social media

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CCNG member topics for contact center& customer care professionals
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.

This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.

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  • Title: CCNG & LinkedIn: Peer access through business social media
  • Live at: Jun 30 2010 8:15 pm
  • Presented by: David B. O'Ryan, LinkedIn Enterprise Accounts
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