CCNG & LinkedIn: Peer access through business social media

Presented by

David B. O'Ryan, LinkedIn Enterprise Accounts

About this talk

CCNG talks with David O'Ryan of LinkedIn about business social media and the impact it has in the contact center market today...and why is LinkedIn so valuable for access to peer knowledge and perspectives for industry professionals in contact center and customer care.

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.