Contact Center Training: Are You Missing a Key Priority?

Logo
Presented by

Joyce Filupeit, VP, Leadership and Learning and Terry Stewart, Director, IDEAL Voice Quality

About this talk

Contact center managers are busy and in our industry they are bombarded with demands. One priority – often overlooked by many – can help achieve goals and improve the site performance. CCNG talks with partner Ideal Dialogue and presenters Joyce Filupeit, VP, Leadership and Learning and Terry Stewart, Director, IDEAL Voice Quality.

Related topics:

More from this channel

Upcoming talks (5)
On-demand talks (367)
Subscribers (8818)
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.