The "E" Word: Reinforcing Effort in Your Call Center

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Presented by

Brandon Russell, Director of Call Center Operations

About this talk

CCNG talks with member Clearlink about their contact center and the culture of effort they foster to achieve customer service goals and objectives. Hear from Brandon Russell, Director of Call Center Operations talk about their environment and the value they place on people development to achieve their high levels of customer satisfaction.

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.