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Celebrating Contact Center Excellence at TransCore

Recently ICMI announced the winners of the 2010 Global Call Center of the Year Award; selected for embodying the principles of effective call center management, customer advocacy and employee engagement. TRANSCORE FREIGHT SERVICES in Portland, Oregon was selected as the winner in the small-medium call center category. TransCore is a two-time winner of the award having been honored as well for ICMI Global Call Center of the Year Award in 2007. We want to share our congratulations with the teams at TransCore for this outstanding achievement.
Recorded Jul 30 2010 5 mins
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Presented by
Lon Hendrickson, Executive Director of CCNG Magnet Program
Presentation preview: Celebrating Contact Center Excellence at TransCore

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CCNG member topics for contact center& customer care professionals
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.

This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.

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  • Title: Celebrating Contact Center Excellence at TransCore
  • Live at: Jul 30 2010 3:30 pm
  • Presented by: Lon Hendrickson, Executive Director of CCNG Magnet Program
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