Celebrating Contact Center Excellence at TransCore

Presented by

Lon Hendrickson, Executive Director of CCNG Magnet Program

About this talk

Recently ICMI announced the winners of the 2010 Global Call Center of the Year Award; selected for embodying the principles of effective call center management, customer advocacy and employee engagement. TRANSCORE FREIGHT SERVICES in Portland, Oregon was selected as the winner in the small-medium call center category. TransCore is a two-time winner of the award having been honored as well for ICMI Global Call Center of the Year Award in 2007. We want to share our congratulations with the teams at TransCore for this outstanding achievement.

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