Celebrating Contact Center Excellence at MassMutual

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Presented by

Lon Hendrickson, Executive Director of CCNG Magnet Program

About this talk

MassMutual Culture Inspires World-Class Excellence. The MassMutual Retirement Services Division's Call Center has earned the first-place gold award from the International Quality and Productivity Center (IQPC) for "Best Job Creating a Culture That Inspires World-Class Excellence." This is the third consecutive year that MassMutual is among the Best in Class winners. We want to share our congratulations with the teams at MassMutual for this outstanding achievement.

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