Harnessing value from social media for your contact center

Presented by

Ron Goldman, Director, Service Cloud - Astadia

About this talk

Multi-channel support has rapidly expanded from phone, chat, email and web to include social media channels like Facebook, Twitter, LinkedIn , and company sponsored communities. Your customers are talking about you on these channels, are you part of the conversation? On this webinar learn how to tap into these communities to lower support cost while improving service. Also learn how to engage these communities for feedback and innovation. Ron Goldman leads Astadia’s Service Cloud line of business and is an evangelist for Cloud Computing for the contact center. He helps tech support, customer service, marketing and telesales organizations improve the customer experience, build loyalty and improve financial performance. For more than 25 years Ron has been at the forefront of implementing innovative technology that drives business value for the contact center, telecom providers and professional services firms. He can be reached at rgoldman@astadia.com.

Related topics:

More from this channel

Upcoming talks (5)
On-demand talks (367)
Subscribers (8819)
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.