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Streamlining Web Customer Service with ATG Live Help

CCNG talks with new partner ATG about Live Help - Email Response, Live Chat, Click to Call for contact center operations. Presenting ATG is Damien Acheson, Manager of Product Marketing.
Recorded Aug 27 2010 11 mins
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Presented by
Damien Acheson, Product Marketing Manager, ATG
Presentation preview: Streamlining Web Customer Service with ATG Live Help

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CCNG member topics for contact center& customer care professionals
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.

This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.

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  • Title: Streamlining Web Customer Service with ATG Live Help
  • Live at: Aug 27 2010 3:15 pm
  • Presented by: Damien Acheson, Product Marketing Manager, ATG
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