Craig Piercy, National Call Center Manager, Orkin PCO Canada, John Cockerill, President , The Taylor Reach Group
Join us on this webcast as we look into 5 critical areas of management that are often forgotten and yet so important. As managers of call centers sometimes we need to be reminded that our people are our most important asset and that they will drive our success into the future. If we focus solely on statistical information, IT etc we will do this at our own demise. Our passion for our people and they way they respond to us is the key. Will you be a Leader or a Manager? Will your team achieve for you? Let’s talk.