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Celebrating Contact Center Excellence at Discover

DISCOVER was recently named by the International Quality & Productivity Center (IQPC) as the winner of the “Best Performance Leveraging Customer Service Feedback” category in the 2010 Call Center Excellence Awards. They also received an honorable mention for both “Best in Class Call Center” and “Greatest Job Creating a Culture that Inspires World-Class Excellence from IQPC. We think awards across such a broad set of critical service categories deserves additional recognition and we’re glad we can help celebrate their honors.
Recorded Sep 3 2010 4 mins
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Presented by
Lon Hendrickson, Executive Director of CCNG Magnet Program
Presentation preview: Celebrating Contact Center Excellence at Discover

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CCNG member topics for contact center& customer care professionals
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.

This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.

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  • Title: Celebrating Contact Center Excellence at Discover
  • Live at: Sep 3 2010 4:00 pm
  • Presented by: Lon Hendrickson, Executive Director of CCNG Magnet Program
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