Hi [[ session.user.profile.firstName ]]

Introducing CCNG partner - Convergys RTM

CCNG talks with Mike Betzer, President of Convergys RTM, Relationship Technology Management about the Convergys solutions that help contact centers deliver the right customer experience in every customer interaction. Convergys has started a new CCNG partnership in 2010.
Recorded Sep 7 2010 19 mins
Your place is confirmed,
we'll send you email reminders
Presented by
Mike Betzer, President of Convergys RTM
Presentation preview: Introducing CCNG partner - Convergys RTM

Network with like-minded attendees

  • [[ session.user.profile.displayName ]]
    Add a photo
    • [[ session.user.profile.displayName ]]
    • [[ session.user.profile.jobTitle ]]
    • [[ session.user.profile.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(session.user.profile) ]]
  • [[ card.displayName ]]
    • [[ card.displayName ]]
    • [[ card.jobTitle ]]
    • [[ card.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(card) ]]
  • Channel
  • Channel profile
CCNG member topics for contact center& customer care professionals
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.

This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: Introducing CCNG partner - Convergys RTM
  • Live at: Sep 7 2010 5:00 pm
  • Presented by: Mike Betzer, President of Convergys RTM
  • From:
Your email has been sent.
or close