Make the Connection: Employee Morale & Performance Results

Presented by

Josh Viel, Josh Bridges - RDI Marketing, Matt Woody - Fifth Third Bank

About this talk

Contact centers are on a never-ending quest to improve employee morale and engagement, while achieving the highest possible performance metrics. This webinar will highlight best practices of three CCNG members and how they make the connection between employee morale and their call centers’ performance results.

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.