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Celebrating Contact Center Excellence at FedEx Canada

FedEx Express Canada has earned the Contact Center Employer of Choice "Platinum" distinction for the second year in a row. We are pleased to help celebrate their achievement and recognition.
Recorded Sep 17 2010 4 mins
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Presented by
Lon Hendrickson, Executive Director of CCNG Magnet Program
Presentation preview: Celebrating Contact Center Excellence at FedEx Canada

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CCNG member topics for contact center& customer care professionals
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.

This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.

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  • Title: Celebrating Contact Center Excellence at FedEx Canada
  • Live at: Sep 17 2010 7:30 pm
  • Presented by: Lon Hendrickson, Executive Director of CCNG Magnet Program
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