Texas Woman's University - Survivability in the Call Center

Presented by

Jean Mankoff, Director of Instructional Technology Delivery Systems, TWU and Rick Rostkowski, VP Strategic Development, AVDS

About this talk

CCNG talks with member Texas Woman's University and partner AVDS about the recent changes in TWU's customer contact and solutions that were implemented at TWU. Rick Rostkowski, VP Strategic Development and Consuting at AVDS will be joined with Jean Mankoff and Corin Walker of TWU, as they will demonstrate how an effectively designed call center solution can help you grow; work through a disaster; and empower your callers.

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.