Introducing CCNG partner - Knowlagent

Presented by

Lee Anne Wimberly, Director of Marketing - Knowlagent

About this talk

CCNG talks with Lee Anne Wimberly, Director of Marketing at Knowlagent about their talent management software solution developed to meet the unique training, coaching, and hiring needs of call center agents. By automating traditional call center management processes, Knowlagent’s solutions enable you to hire the right agents and make them better by pushing training and communications when call volumes are low.

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.